T-Systems TC Technical Project Managers are each responsible for transitioning and/or transforming customer telecommunications services specifically, the responsibilities of initializing, planning, implementing, controlling, and closing such projects. They are also often involved in the bid phase to develop and provide all relevant input for planning and costing the management of such transition and transformation projects. Some examples of transitioning TC services include bringing a customer’s existing WAN, LANs, network security or other Telco products under T-Systems management. Some examples of transforming TC services include implementing new WAN, LANs, or network security infrastructure for the customer, and guiding the customer’s migration.
In typical projects, the TC Technical Project Manager would lead a matrix organisation of technical, commercial, and administrative resources (internal and external), and assume overall accountability for the success of a project to implement telecommunications services. This accountability begins at the start of the customer contract and persists until acceptance of the solution by the customer and handover of the solution in to operations. The TC Technical Project Manager is responsible for the delivery of the project on-time, within budget, and according to project specifications, while monitoring and communicating the delivered business benefits.
TC Technical Project Managers ensure that the sponsor’s requirements are translated into deliverables; determine resource requirements; coordinate the work of the resources, and manage risks and issues to resolution. They are responsible for associated project documentation, and are the single point of contact for the customer.
TC Technical Project Manager may also from time to time be required to support the creation and implementation of new tools and processes in support of the TC services to our customers.
This role contributes to multiple customer projects in any given time.
Managing, tracking and reporting any costs / spend necessary with third-party suppliers as defined in the Business Case or as part of a Project Change Request (PCR).
In depth experience in an outsource vendor environment, specifically in service delivery or experience working on the customer side of an outsourcing relationship.
- Proven project management experience delivering technical projects from initiation through to closure in the telecommunication industry (or similar).
- PRINCE2 Practitioner, PMP, or equivalent
- ITIL V3 Foundation
- Extensive experience in the IT and Telecommunications industry (should be recent)
- Good working knowledge of project management disciplines and processes, and all aspects of Project Management
- Proven track record of project successes in similar companies and industries
- Management of multiple projects simultaneously
- Working within complex processes and with international tools
- PC Skills – High proficiency: Microsoft Office, SharePoint
- Excellent negotiation and presentation skills
- Excellent verbal and writing skills, able to express complex technical concepts in business terms
- Strong analytical, problem-solving, and conceptual skills
- Attention to detail and excellent follow through on all tasks
- Self-motivation and ability to work independently and autonomously
- Good communication, and interpersonal skills
- Ability to work with colleagues and customers in other countries and time zones
- General management competence, matrix management experience, and strong team development skills; creates project culture and motivates project team
- Ability to identify goals to be pursued and influence others towards the same goals
- Understanding of business structures, drivers
- Knowledge of political and financial challenges of a large international group
- Good business planning and strategic skills; experience in similar companies and industries
- Developing and managing budgets, including understanding corporate accounting methods
- Developing forecasts and plans, managing complex projects to quality, time and budget
- Ability to recognise process issues and support the development of solutions to these issues
- Knowledge of customer service contractual and service level agreement requirements
- Detailed familiarity of service delivery in the managed services environment (either provider- or customer-side)
- Controlled professional presence, good negotiation skills, and presentation skills