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Teamlead IT Infrastructure (Client) Services (m/f/d)

Our partner is looking for

Teamlead IT Infrastructure (Client) Services (m/f/d)

Cvonline.hu partner
Régió: Németország
 
Hozzáadva: 2019.11.26.
Jelentkezési határidő: 2019.12.07.

About us

Aioi Nissay Dowa Insurance Company of Europe SE is a European public limited company headquartered in Luxembourg and active on the German market as an insurance company in the private and commercial customer sector with its headquarters in Ismaning. The company is part of one of the largest insurance groups in the world, MS&AD Group Holdings, Inc., an insurance partner of the Toyota organization and a major shareholder of Box Innovation Group Limited, one of Europe's leading telematics providers.

As the insurance partner of Toyota, one of the largest automobile manufacturers in the world, we develop and distribute outstanding insurance and financial services products for brands such as Toyota and Lexus, as well as specialised products for our car dealership organisation.

Our European IT organisation provides internal IT services throughout Europe for approx. 1,000 colleagues (f/m/d).

We are looking for you as a hands-on personality in the position of

Teamlead IT Infrastructure (Client) Services (m/f/d)
Your tasks:


  • Leadership of our IT Client Services team consisting of our Servicedesk as well as our Client Administration
  • Train and motivate the team on adhering to the most important processes, such as Major Incident, Joiner and Leaver, Incident Management, Change Management, Service Request Fulfillment as well as apply the same to yourself
  • Ensure a solution- and process-oriented resolution of incidents and strive for an improvement of our internal customers experience when approaching the Service Desk
  • Set priorities and ensure proper communication of these, both within the team as well as with stakeholders; monitor and control priorities and adjust if required
  • Identify gaps in service quality, analyse them and strive for an overall improvement in service quality and high-quality delivery (e. g. by using KPIs, as well as monitoring and reporting)
Your profile:

  • A degree in Information Technology or adequate vocational Training
  • At least 2 years of professional experience in international IT management (preferred: experience in building, leading and evolving/developing Service Desk - teams)
  • Practical experience with ITIL and a process-oriented approach
  • Distinct ability to lead a team in a motivated and goal-oriented manner
  • Business fluent written and spoken English (at least level B2)
  • Fluent German preferred (at least level B2), but not mandatory
Some of what we offer:

  • Security in an established medium-sized insurance company thanks to permanent employment
  • An open and friendly working atmosphere
  • Flat hierarchical structure and open door policy
  • Opportunity for mobile working
  • Company benefits (capital-forming benefits, pension scheme, supplementary health insurance, occupational disability insurance)
  • Christmas bonus
  • 31 days' annual leave plus 3 days' leave
  • and much more


Are you looking for a new challenge with international flair?

Please send us your complete documents and state your salary expectations and earliest possible start date.

We look forward to meeting you!

Key Details & Contact Person:
Contract Type: Full Time (40h)
Start date: As soon as possible
Location: Ismaning (nr. Munich)
Contact Person: Ms Sabine Rösch
Tel.:
E-Mail:

Teamlead IT Infrastructure (Client) Services (m/f/d) Festanstellung Vollzeit Aioi Nissay Dowa Insurance Company of Europe SE Ismaning bei München Active Administration Administrator Backup Betriebssysteme Change Design Directory Enterprise Exchange IT ITIL Incident Informatik Infrastructure Infrastruktur LAN Lösungen MPLS Management Microsoft Netzwerk Problem Projekt Prozessen Requests SAN SQL Senior Server Services Studium System Technologien Troubleshooting VMware Virtualisierung WAN hochverfügbar Versicherung Teamleitung,IT-Leitung,IT-Projektleitung,IT-Projektmanagement,Netzwerkadministration,Systemadministration,Technische Informatik Festanstellung Vollzeit Mit Mitarbeiterverantwortung Sie suchen eine neue spannende Herausforderung in einem internationalen Unternehmen? Dann steigen Sie ein bei der Aioi Nissay Dowa Insurance Company of Europe Limited, Niederlassung Deutschland. Die Aioi Nissay Dowa Insurance Europe ist Teil eines der größten Versicherungskonzerne der Welt.
Helyek Németország
Kategória Bank / Biztosítás / Pénzintézet
Aktiválás időpontja 2019.11.26.
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