Az álláshirdetés lejárt.
Aktuális állást talál az aktív állásajánlatok között: új keresés indítása itt


  • A hirdetés 1095 napja lejárt

Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource- their customers. Headquartered in Tampa, Florida, we operate over forty customer interaction and fulfillment centers throughout North America, Europe, Latin America, Asia and Africa.

To learn more, visit us at Link megjelenítése.


We are looking for the following professional
to join our Budapest Call Center:



  • Gain the commitment of employees to the company goals and objectives
  • Communication of company policy and procedure to staff and ensure that they are adhered to.
  • Communication of performance goals and measures to staff and provision of regular and constructive feedback via feedback sessions and Performance Reviews in line with agreed processes and timescales.
  • Motivation, monitoring, calibration, coaching, training and development of employees as required
  • Ensure that agents have the knowledge, skills and equipment required to carry out their function effectively and efficiently and escalate any issues where appropriate
  • Ensure effective recruitment of appropriate staff to the team, including conducting interviews
  • Development and implementation of employee work schedules, including breaks, holidays and off-line time.
  • Resolution of any escalations which occur in line with the agreed procedure
  • Meet or exceed account performance measures e.g. abandon rates, average talk times etc. for the team
  • Ensure client satisfaction  and quality service levels


  • University or College degree
  • Excellent communication skills both written and verbal
  • Strong management and interpersonal skills
  • Report writing and analytical skills
  • Ability to identify problems, collate data, establish facts and draw conclusions.
  • Proficient with spreadsheets and word processing software
  • The ability to stay calm in a crisis
  • Work experinece in a finance institution or bank is an advantage


  • Career opportunity
  • Cafeteria
  • Friendly, multicultural work environment

If you are interested in the opportunity, please, send your CV to E-mail cím megjelenítése. Visit our website Link megjelenítése or our facebook page: Link megjelenítése

Helyek Budapest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Munkaidő tipusa Teljes munkaidő
Aktiválás időpontja 2015.02.19.
Egyéb hasonló állások Önnek
Corporate Administrator

Randstad Hungary Kft.

Do you want to work in a multinational working ...

HR Tanácsadó - Finance, Legal, Pharma területre

Randstad Hungary Kft.

NEKED SZÓL EZ A HIRDETÉS. #randstad #recrutimen...

Production Group Leader in eBike production area

Robert Bosch Energy and Body Systems Kft.

Job DescriptionImplement and maintain a waste f...