Information and Communication Technology (ICT) connects people and markets worldwide! Deutsche Telekom is one of the leading international companies in ICT. With round about 235.000 employees in 50 countries, we provide innovative solutions to our clients.
T-Systems is one of the three successful brands of Deutsche Telekom. We serve large customers and multinational companies through our global infrastructure of data centers and networks. With the help of innovative technology we develop integrated solutions for connected life and work.
Let us together shape the world of tomorrow!
The Team Lead is responsible for relevant team members, ensuring individual and team’s capability development and providing operational guidance in regards to all expected deliverables, from short and middle term perspective.
Leadership and Strategy:
Lead the team to adhere the department’s Vision and Mission by providing strategic and tactical direction to team members;
Facilitate the development of solutions by refining supporting policies/procedures
Advocate T-Systems´Guiding Principles in day-to-day operations.
Foster a culture based on entrepreneurial thinking, performance and diversity.
Implement performance metrics including measuring, reporting and acting upon process performance results.
Ensure service provided meets requirements of KPIs/SLAs, including agreed parameters around quality, cost, availability/reliability
Ensure services and associated service requirements are understood and communicated within the team
Develop strategies relating to processes, documentation and service improvement as needed to ensure gaps are addressed and continuous improvements are in place within the team
Understand and develop actions to meet key stakeholder expectations
Develop and implement improvement plans pertaining to customer satisfaction
Ensure team members understand and adhere to policies and standards and implement them into daily operational working routines and service delivery.
Develop a simple, measurable, achievable and realistic target and KPIs for all team members. Evaluate staff performance on a quarterly basis and provide constructive feedback for staff improvement.
Identify and define staffs' training and skills development requirements
Develop career development plans for staff and ensure that plans are timely carried out.
Ensure optimal level of workforce to meet operational /service delivery.
Responsible for addressing all disciplinary issues within the team
Responsible for handling people management issues impacting team operation
Communicate all policies, expectations and requirements for the team and gather all feedback from team members for T-Systems Management
Actively participate in the team leaders meetings and ad-hoc meeting
Conduct regular 1 to 1 and team meeting to discuss issues and share information