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System Admin - Help Desk Analyst


  • Az álláshirdetés 4 napja lett frissítve

Haldex is a multinational company that develops, manufactures and distributes products for brake and suspension systems on commercial vehicles. Our customers are typically manufacturers of heavy trucks, buses and trailers and we have a strong global presence with sales offices, R&D and production sites all over the world.

We are looking for a new colleague for our Hungarian manufacturing plant for the following position:

System Admin – Help Desk Analyst

Tasks and challenges for our new colleague:

  • Provide first-level contact and problem resolution for users with supported hardware, software and application problems.
  • Provide accurate and timely logging of all problems in the help desk software.
  • Resolve as many user reported problems as expertise permits.
  • Escalate problems as appropriate in line with Help Desk procedures.
  • Act as a liaison between users and internal and external support staff to ensure accurate problem interpretation.
  • Maintain communication with users during the problem resolution process providing user with the appropriate status reports.
  • Assist in producing management reports from the Help Desk Software.
  • Maintain an in-depth knowledge of Help Desk supported hardware, software and applications. Using Snow as inventory to keep track of hardware and software.
  • To liaise and work with other functional areas including the ERP and Infrastructure teams to ensure that any changes are rolled out to the user base in a controlled and structured manner.
  • Identify services according to ICT Service Catalogue.
  • Budget Planning

What are our requirements for this position:

  • Preferably college degree in IT or IT related qualification
  • Good working knowledge of Microsoft operating systems, such as Windows 7 and 10. Windows and Microsoft applications such as Office 2016 and Office 2013.
  • Good working knowledge of desktop applications and local area networks.
  • Knowledge in creating user in Active Directory.
  • Demonstrated ability to work within the Help Desk environment and to be able to work with other related departments.
  • Demonstrated ability to work on own initiative to independently resolve problems.
  • Demonstrated a good knowledge of supported hardware, software and applications.
  • Be a good ICT team member communicating changes and help resolve issues globally.
  • Attend and contribute to projects.
  • Must possess a good standard of written and spoken English

Please send your application with an English language CV.

Job location: Haldex Hungary Kft., 2255 Szentlőrinckáta, Dózsa György út 93.

Helyek Szentlőrinckáta
Pest
Budapest
Kategória Elektronika / Telekommunikáció > Helpdesk
IT / Informatika > Rendszeradminisztrátor, Rendszergazda, Rendszerüzemeltető, Számítógéprendszer-adminisztrátor
Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás > Ügyfélszolgálati munkatárs
Minimális tapasztalat Tapasztalat nem szükséges
Szükséges iskolai végzettség OKJ képesítés
Munkaidő tipusa Teljes munkaidő, Határozatlan idejű
Elvárt nyelvtudás Angol
Aktiválás időpontja 2019.02.07.
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