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Swedish Speaking Service Desk Analyst

  • A hirdetés 851 napja lejárt

Are you looking for a new challenge? Do you enjoy multitasking activities? Would you like to work for a multinational company?


We are looking for You if you speak Fluent English and meet the below requirements.




Providing 1.5 level („Application aware") multilingual infrastructure and application support for a international customer in Swedish language.




  • Assist users over the telephone with their technical issues
    • Handle and document  all incoming requests or incidents within the contractually agreed timeframes (Response SLA) in ticketing tool
    • Own the ticket throughout its life cycle and ensures that all relevant information is captured (as per Quality guidelines), follows up the cases to ensure timely resolution
    • Analyze issues/requests and assigns to relevant functional teams
      • Perform password reset, user account unlocks and technical troubleshooting steps as per agreed SLA's
        • Effectively communicates with other team members, 2nd and 3rd Level technical teams, end-users  to reach SLA's
        • Perform daily ticket checks/backlog activities
        • Active participation on team meetings
        • Perform special projects as per agreement with Project Leader / Project Manager
        • Learn and implement new technologies, tools, processes and policies
          • Documents new technical solutions in knowledge base, suggests improvements to the existing ones
          • Documents and shares best practices and with other colleagues
          • Attends all training sessions as per the Training Plan
          • Actively participates and shares ideas in team meetings, individual feedback sessions



  • Fluent  Swedish language knowledge
    • Good knowledge of Windows operating system, Microsoft Office, Microsoft Outlook and other standard softwares
    • Incident management experience and good knowledge of service desk support tools



  • Customer Service and/or technical skills
  • Knowledge of computer hardware/peripherals and printers






Apply directly to Dora Dvoracsko, Senior Research Consultant, for a short pressure free and confidential discussion on this role and other opportunities. 

Tel: +36 1 8833 560

E-mail: E-mail cím megjelenítése

Web page: Link megjelenítése


Keep up to date with all my urgent vacancies by adding me as a LinkedIn connection and viewing my monthly vacancy presentation.

Link megjelenítése


Helyek Budapest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Munkaidő tipusa Teljes munkaidő
Aktiválás időpontja 2015.10.20.
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