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www.cvonline.hu
Support Engineer 
Bluebird International ZRt.
Frissítve : 2017.12.06.
Jelentkezési határidő: 2018.01.03.
Hirdetés azonosító: 1181862
lejárt
IT SERVICES FEJLÉC

The Associate Support Engineer will be located in Székesfehérvár and will primarily work within the Hungarian production companies. However being part of a global team will also require the Associate Support engineer to work on global incidents and travel activity can be necessary - together with your global collages. Furthermore, we have a well working On call duty guard service, that covers GMH Production IT support outside normal working hours, which the supporter will be part of.

Tasks

  • Handling Incidents and Service Requests in Service Manager System - both local & global
  • Be a key player to ensure that the production as quickly as possible can return to normal operations
  • Professional verbal and written dialogue with end users
  • Ensure that agreed service levels are fulfilled
  • Create/Update user guides and internal documentation
  • Ensuring globally recording, resolving and tracking of all incidents, service requests and change requests
  • Ensure that agreed service levels are fulfilled
  • Informing and escalating to relevant 2nd and 3rd level parties
  • Following up on resolved/unresolved incidents with the 2nd and 3rd level organisation
  • Participate in projects
  • Continuously update our knowledge sharing tool to secure and document info/solutions globally
  • Ordering / Purchase / Exchange of equipment
  • Participating in receiving education/competences in production-IT equipment from 2nd and 3rd level and pass the knowledge further onto colleagues and train them if necessarily
  • Taking part in the Hungarian On Call system
  • Preparing & distributing relevant information towards colleagues in both production and their managers
  • Requirements

  • IT related degree
  • 2-4 years of relevant work experience
  • Fluent in English writing and talking
  • Production IT experience is a big advantage
  • Experience driving limited and well-defined processes within IT and Support
  • Ability to participate in work with processes
  • Ability to participate limited in minor and well-defined business process within IT and Support
  • Ability influence others and follow processes
  • Some experience supporting key business initiatives
  • Knowledge of best practices and relevant practices, systems in IT and Support
  • Car & driving licence to take part of On call Duty guard
  • An understanding, empathetic and service minded approach when it comes to
  • Managing use of the unified Incident Management, Service Request and Change processes
  • Delegating and escalating Incidents, Service Request and Standard Changes understanding, accepting evaluations, and recommendations from the involved IT-specialists
  • Self driven and able to plan and execute his or her own daily activities
  • Our offer

  • Development opportunities in an international environment
  • People- and value-focused organization culture
  • Social- , team and sport events
  • Training opportunities
  • Kategória
    IT / Informatika
    Régió
    Fejér
     
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