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Support Associate / Junior Support Engineer


  • Ez az álláshirdetés 2 napon belül lejár

Support Associate / Junior Support Engineer

As a Support Associate, you trouble-shoot and solve incoming customer problems that are reported online through the customer service system at SAP®. This task regularly involves liaising with development teams. By utilizing teamwork, knowledge databases, problem simulation, and remote work on customer systems, you will collaborate to resolve issues while achieving excellent customer satisfaction.

Job description

  • Providing direct technical assistance for customers via our “Backoffice” Customer Service System for Material Management/Retail (Supply Chain Management, Procurement Focus)
  • Collaboration with fellow support colleagues and other internal organizations to provide superior customer service
  • Taking ownership of technical issues, and report errors to development organizations
  • Analyze coding (debugging, tracing, verifying complex customizing)
  • Creating internal/external content for our knowledge base

Candidate Profile

  • Fresh graduates
  • Spoken and written English language skills are required
  • Supply chain, logistics, procurement experience is a plus
  • Experience in backoffice customer service is a plus
  • Internship in IT field is a plus
  • Bachelor or Master Degree in IT / Logistics / Business IT / Economics / Mathematics / Engineering or close to closure
  • Ability to work in teams of multicultural nature
  • Programming skills
  • Fast Learning with IT Affinity
  • Customer and quality focus

What we offer

  • Multinational and friendly circumstances
  • A compensation package above average
  • Full time position
  • Opportunities to grow & development throughout your career
  • Strong focus on work-life balance
  • Superior, open-space office and work environment

Contact

Nóra Birnbauer

Helyek Budapest
Pest
Kategória Elektronika / Telekommunikáció > Helpdesk
Mérnök / Műszaki > Mérnök
Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás > Telefonos ügyfélszolgálat, Ügyfélszolgálati munkatárs
Minimális tapasztalat Tapasztalat nem szükséges
Szükséges iskolai végzettség Főiskolai végzettség
Munkaidő tipusa Teljes munkaidő, Határozatlan idejű
Elvárt nyelvtudás Angol
Aktiválás időpontja 2019.10.17.
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