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Specialist Visiting Officer - EN1

Our partner is looking for

Specialist Visiting Officer - EN1

Cvonline.hu partner
Régió: Anglia
 
Hozzáadva: 2019.11.17.
Jelentkezési határidő: 2019.12.04.
Specialist Visiting Officer - EN1

Pay: £24 ph umbrella

Hours: 35 hour week

Duration: 3 month

Sector: Public

Scope: Inside IR-35

Purpose of the role:

* In line with the duties of the Homelessness Reduction Act, we require a visiting officer to assist with the prevention and relief duties by working with families and friends who want to evict applicants from their homes.

* The successful candidate will work with applicants to mediate with their excluders in order to prevent or delay their homelessness from their accommodation.

* They will also be required to carry out inspections to confirm residence and/or the suitability of accommodation.

Duties:

* Understand and be responsive to the needs of customers, offering technical assessment and collection advice and guidance both written and verbal, and present a positive and professional image to the customer at all times, ensuring a high standard of customer service.

* Proactively develop skills, understanding and abilities in delivering support services in order to carry out standardised processes in a consistent and efficient manner

* Deal professionally and effectively with all contacts from a wide range of people, using tact and discretion, assessing needs and re-directing enquiries, where appropriate.

* Deal with customer enquiries at all levels and follow through to resolution, ensuring all relevant systems are updated and the adequate audit trails are in place.

* Maintain clear and up to date records of customer contact and work undertaken across the shared resource and proactively establish areas of specialism within the Housing Options Service

* Work closely with managers to ensure an integrated strategic approach to operation of the service.

* Provide an accessible customer focused service and effectively engage with vulnerable/challenging customers and situations.

* Maintain a wide knowledge of policies, procedures and statutory legislation and to regularly update that knowledge in order to give correct service information and advice.

* Work as a team to encourage customers to use the council website as a knowledge base and customer portal for financial assessment, income, debt and income maximisation enquiries.

Experience:

* Experience/successful track record of providing a visiting services.

* Adaptable and keen to be part of a pooled resource across the assessment hub

* Ability to mediate between excluders and those they are excluding to assist in the prevention duties under the HRA 2017.

* Experience of dealing with income related and other claims, changes in circumstance and other enquiries within a collection/assessment related environment delivering high quality services

* Previous experience as a visiting officer or homelessness caseworker

* Knowledge of the space and room standard in the Housing Act 1985 and the HHSRS
Helyek Anglia
Kategória Biztonság / Honvédelem / Biztonságtechnika
Aktiválás időpontja 2019.11.17.
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