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Solution Architect (Field Support Services) Job

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Job Title: Solution Architect (Field Support Services)
Job ID: 271052
Location: Hungary-Budapest
Full/Part Time: Full-Time
Regular/Temporary: Regular

Org Marketing Statement

Unisys is a worldwide information technology services and solutions company. We provide consulting, systems integration, outsourcing and infrastructure services, combined with powerful enterprise server technology. We specialize in helping clients use information to create efficient, secure business operations that allow them to achieve their business goals. Our consultants and industry experts work with clients to understand their business challenges and create greater visibility into critical linkages throughout their operations.

Unisys Global Services Hungary (UGSH) opened its Budapest office in January 2007 providing business process outsourcing and technical help desk services to its prestigious clients across Europe.

Day to Day Work

Role Purpose

Acts as a senior architect for medium to large (>=$10M US) IT Outsourcing engagements or in an architectural support role for specific complex engagements. Ensures that the proposed solution meets the client's requirements, is architecturally complete, and all architectural risks are quantified within their assigned area. Supports client engagements with portfolio knowledge and implementation experience. Ensures that the solution aligns with and utilizes the portfolio offerings.

Key Responsibilities / Outcomes

Offering Responsibilities

Fills the senior architect functional role to advise clients and GMS architects on the use of GMS offerings in order to design a tailored client solution. Specific responsibilities include:
- Leading or supporting architectural and/or solution reviews.
- Leading or supporting strategic planning activities and business case development for client engagements.
- Collaborating with and advising members of sales teams on solution features, architectural issues, implementation considerations, cost elements and effort estimates.
- Analyzing and evaluating client requirements against portfolio offerings and architecting those requirements into a competitive solution,
- Architecting a solution using appropriate portfolio offerings with design elements that allow integration into client environment.
- Supporting the development of cost elements and resource estimates as well as solution models.
- Refining and optimizing architectural models.
- Adhering to appropriate SDF processes, architectural artifact requirements and the GMS End-to-End Service Model.
- Making architectural decisions about how solutions should be designed and implemented based on understanding IT Service offerings and service agreements
- Being responsible for the overall solution integrity for the assigned offering area.
- Acting as an expert on IT infrastructure and infrastructure management.
- Coordinating architect resources to develop the solution architecture.
- Presenting the solution to internal and client stakeholders.
Client Facing Responsibilities

Contributes to GMS business goals and delivery engagements by:
- Working with client stakeholders to evaluate the solution requirements
- Acting as a highly skilled resource on Unisys Portfolio offerings for client activities
- Communicating offering and solution architectural design and service specifics to client stakeholders
- Educating client personnel on Unisys solution architecture and future strategy
- Working with client technical staff during service definition and transition to resolve issues
- Presenting solution design to the client IT staff and/or client senior management
- Assuming accountability for the overall solution design and the successful implementation of the architectural areas.
Portfolio Responsibilities

Field Operations

Candidates must have experience of working with enterprise wide field operations solutions in a consulting, solutioning or delivery role.

Candidates can provide previous experience and knowledge around the full end to end call flows and understand all of the essential solution components that provide end user satisfaction and call resolution when an on site intervention is required.

This will include call handling through the service desk or call reception centre, service request call flows and tool interfaces, forward and reverse logistics, call closures, warehousing, staging and disposals. The candidate should demonstrate their understanding of the various cost drivers and an innovative approach to solutions as the market is moving away from traditional break/fix activities to more customized solutions.

Candidates will have good foundation knowledge of ITIL processes and adjacent service offerings such as service desk.

Key Qualifications

A minimum of 10 years of relevant IT experience. Masters Degree or equivalent experience

Enterprise IT infrastructure enterprise planning or support experience

IT Outsourcing / Managed Services experience

TOGAF, ITIL, Security or other related certification desirable

Key Metrics
- ITO Win rates
- Solution Effectiveness
- Adoption of GMS standard tools and processes
- Client satisfaction with solution
- Internal Unisys feedback and satisfaction

Closing Statement

In return, we offer a competitive compensation package and the exciting opportunity to be part of a rapidly growing international company. Successful applicants can look forward to challenging career prospects.

Helyek Budapest
Kategória IT / Informatika
Asszisztencia / Adminisztráció
Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Munkaidő tipusa Teljes munkaidő
Aktiválás időpontja 2014.01.23.
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