Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource- their customers. Headquartered in Tampa, Florida, we operate over forty customer interaction and fulfillment centers throughout North America, Europe, Latin America, Asia and Africa.
To learn more, visit us at Link megjelenítése.
We are looking for the following professional
to join our Budapest Call Center:
SOCIAL MEDIA and CUSTOMER SUPPORT (Serbian)
- Give support through social media platforms
- Answer emails regarding technical issues and quieries
- Responsible for managing relationships with community members and contributors and policing the community
- Communicate with customers, partners and internal resources in clear, positive and supportive ways
- Anticipate emerging or outstanding issues reported in the community
- Receiving calls from customers regarding technical issues and questions
- Report any data or issue trends and feedback
- Native Serbian language knowledge and intermediate English language knowledge
- High level knowledge on Forums and online communities
- High level knowledge on Internet and online applications and services
- High level knowledge on MS Office programs
- High quality written and verbal communication skills
- Very strong comprehension skills and thorough attention to details
- Ability to communicate and customize communication style with people from varying job roles and responsibilities
- Career opportunity
- Friendly, multicultural work environment
If you want to join a team of committed professionals please send your CV to E-mail cím megjelenítése.