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SME Product Manager - Bupa & Dental - Middlesex, Staines, TW18 3DZ

  • A hirdetés 1480 napja lejárt
About Us
Winner of 'Health Insurance Provider of the Year 2013', Bupa is the UK's leading healthcare company and Bupa's UK Market Unit makes up a key part of our business. We go beyond providing health insurance and protection products to our customers; we are here when they need us the most, providing the information they need to get through difficult times. Our roles are rewarding and in return you will be rewarded with excellent benefits and career opportunities.

About the job
To define, drive and deliver the strategic vision and business result for the Bupa Plus & Dental product portfolio, To be the expert on product, market and competitor performance within the product portfolio, using a combination of internal (price, product, promotion and place) and external (customer needs, legislation, economic climate and competition) data to manage and develop Bupa's products in the UK marketplace, across the products' lifecycle and all customer segments.
Lead the development of recommendations on how Bupa can best develop its Bupa Plus & Dental proposition by optimising the current product set and the development of new services to help more individuals live longer, healthier, happier lives.

Key Responsibilities
• To manage a product or set of existing products that maximise profitability through meeting the demands and needs of customers or prospects
• Manage processes and interpret market, customer and competitive information, in order to help create a future product pipeline
• Define strategy and deliver product & process change across the customer journey from acquisition to retention to deliver SME product volume and profitability targets
• Understand and articulate how Bupa's range of products and services can work together to better promote and manage our proposition within the marketplace
• Understand the end to end customer journey through knowledge of the SME operational areas and processes including how these impact on the customer and on commercial success and highlight areas of opportunity using feedback from Proposition, the Insight team, Product Management data and direct contact with customers and SME front-line staff
• Produce and/or facilitate regular product performance data - a combination of weekly, monthly, quarterly and annual reporting templates and a monthly product dashboard
• Communicate this data on current performance against AOP and emerging opportunities to all key stakeholders and obtain their feedback and input
• Regularly review performance to ensure existing products continue to meet customer needs, in terms of customer satisfaction and fairness

Specific Skills
• Educated to degree level standard
• Product marketing experience, ideally in the health and wellbeing industry or financial services
• Strong and broad commercial awareness and experience of managing products in large organisations
• Able to inspire and deliver innovative solutions through cross-functional teams
• Qualifications and experience in major aspects of the marketing mix, particularly product and service design, both B2B and B2C
• Experience of programme and project management to ensure effective delivery within time, cost and quality of complex projects
• Understanding of the proposition development processes and a good working knowledge of Change/Transformation processes and governance, and supporting documentation

What we'll give you
We'll look after you with our contributory pension scheme, bonus scheme, private medical insurance and annual salary review and help balance your home and work life with 25 days holiday each year (pro rata for part time employees). We'll also help keep you in shape with free Bupa health screens, use of our onsite gym and access to our 24 hour health line. You will also receive regular training and coaching to support and develop you in your position.

Bupa is committed to an environment which will attract, retain and motivate its people. Bupa aims to ensure that every applicant to, or employee of is assessed for employment, promotion and development solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. For more information on our equal opportunities please contacts us.
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