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Service Manager/Solution Expert (m/f) 
Bluebird International ZRt.
Frissítve : 2018.01.09.
Jelentkezési határidő: 2018.01.10.
Hirdetés azonosító: 1227479

Our partner is an expert in the world’s fastest growing sector - globe shopping, where consumers from one country shop in another. They introduced the world to Tax Free Shopping over 30 years ago, but now offers a range of great services to help travelers shop and spends wisely in 51 countries around the world. They work with over 270,000 of the world’s favorite brands, helping businesses engage with globe shoppers. Their IT headquarter is located in Vienna and they do have offices all over the globe, they’re a truly international team.


  • Become a solution expert on a complex IT solution to be able to consult stakeholders
  • Participate in projects for the design, transition and operational activities associated with the delivery of new or existing services.
  • Provides/coordinate solution support for all Issuing Solutions in scope and provide/coordinate root cause analysis
  • Assists/performs the execution of deployment for all Issuing Solutions in scope.
  • Handles escalations for key clients and all related support communication and assists Product Development team with Requirement Management
  • Requirements

  • Degree in IT beneficial
  • English language - fluent written and spoken
  • 3-5 years of professional experience in IT or IT support
  • MS SQL query skills mandatory
  • Experience with Content Areas beneficial: Active Directory Administration, Windows Client PCs, TCP/IP Networking,
  • Experience with ITSM lifecycle including Service Design - Transition - Operation beneficial
  • Customer focused
  • Operational “hand-on” attitude and clear resolution orientation
  • Strong analytical, problem-solving and organizational skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and within a team
  • Willingness to travel (10-20%)
  • Ability to prioritize workload
  • Our partner offers

  • Ability to make a difference
  • Interesting work: stimulating problems, the chance to work with the latest and greatest tech
  • Work in stable international company with excellent growth
  • Enthusiastic and great supportive team
  • Development and potential to grow
  • Bonus Program / Flexible work hours
  • For this position applies a collective minimum basic salary with disposition to overpayment depending on the professional quality and experience. Additionally you can influence your possible target salary positively by your effort and commitment.
  • Other information

  • Place of work: Vienna
  • Duration: long-term
  • If you are interested in this position, please send your CV to
  • Kategória
    IT / Informatika
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