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Service Desk Team Leader

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2015.10.01.
Jelentkezési határidő: 2015.10.09.
Hirdetés azonosító: 907514


Service Desk Team Leader
Service Desk Team Leader jobs are open at our multinational partner, who is a prestigious Shared Service Center in Budapest downtown. They provide IT infrastructure and full scale of IT solutions to their B2B clients all around the world.
The company offers a modern and pleasant working atmosphere and the possibility of being a part of a newly established service desk team.

As a Service Desk Team Leader you will be responsible for ensuring a high level of customer satisfaction and leading a 1st level Service Desk team of 10-12 employees, who will provide IT support to variety of users in connection with Microsoft software, password reset and other upcoming issues related to the IT infrastructure.
You will provide trainings for the newcomers and help by hiring the service desk agents, as well as monitor the individual and team performance, provide regular and ad hoc KPI reports and run monthly one to one evaluations. You will act as a further point of contact and resolve more complex customer requests, while liaising with the internal and external stakeholders via phone and email.

In order to successfully apply for the Service Desk Team Leader role you need to have fluent knowledge of English and at least 1 year of previous experience in leading a Service Desk team. You also need to have computer literacy, excellent communication and negotiation skills, customer oriented attitude, patience and supportiveness is also required.

If you are interested in this role or in a similar position, please apply with your English CV.

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