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Service Desk Team Leader
Trenkwalder Kft
Régió: Budapest
Hozzáadva: 2018.02.17.
Jelentkezési határidő: 2017.12.12.
Hirdetés azonosító: 1233025
Service Desk Team Leader 

We are looking for you if you are ready to join our multinational and fast growing partner and you are the prospective team member who is communicative, enthusiastic, goal-oriented and a great team player. If you are looking for a challenging role and you would like to feel appreciated for your energy invested in your work, you are looking for us.

Service Desk Team Leader


  • Manage the performance of services to customers
  • Ultimate responsibility for ownership of all customers incidents or logged service requests;
  • Track the incidents to conclusion in line with SLAs and quality standards;
  • Manage critical customers incidents, associated to customer communication, activities and any appropriate escalations
  • Provide information about incidents analysis and KPIs;
  • Assign, direct, and check the work of team members to activities under your control. 
  • Developing agents through continuous coaching and feedback, focusing on behaviors and skills. 
  • Participate and support the Quality Monitoring and Performance Management processes.


  • University degree
  • Fluent English knowledge
  • Minimum 2 years as a Leader in SSC Service desk field
  • Customer- and service-oriented thinking
  • Planning, organization and management of the work
  • Strong troubleshooting and problem-solving abilities
  • Happy to support others, a lot of motivation and a positive attitude

Amit nyújtunk:

We offer you a workplace, where

  • atmosphere: fun, friendly, energetic, quickly developing,
  • possibility: home office, trainings, language course,
  • development: personal, professional, talent programs,
  • and the extra: sport card, medical support, perk.

By my application to this job and by submitting my application documents I hereby grant my consent to the processing of the data included in my CV provided to Trenkwalder Kft, to its inclusion in a data base and, in the case of a suitable job offer, to its forwarding to your client, subject to prior consultations. I acknowledge that the cancellation of the data from the data base or the modification of the date at my request submitted in writing would be carried out within 8 business days after the receipt of such request. I must submit the relating request in writing to the office registering the data. I hereby certify that the information I have given is correct.

Magán-munkaközvetítői ny. sz.: 29338/2000-0100
Munkaerő-kölcsönzői ny. sz.: 37961/2001-0100
Adatkezelés nyilvántartási száma NAIH-53813/2012.

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