Az álláshirdetés lejárt.
Aktuális állást talál az aktív állásajánlatok között: új keresés indítása itt
Hozzáadva: 2018.01.27.
Hirdetés azonosító: 1099242
Tech People FEJLÉC

Tech People is a European provider of technical skills permanent recruitment and temporary contracting services for multiple industries. 
We are now searching for a 


  • Record incident resolutions in the Help Desk tool based on user communication via phone, email, etc.
  • Alert/Event monitoring 
  • Ticket life cycle handling
  • Co-ordination between customers, resolver groups
  • Incident handling and escalation management
  • Desktop/Laptop on-site and phone support;Printer/Fax support;Backup system support;Updating current infrastructure;Deploying new equipment;
  • Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe
  • Provide initial assessment of urgency and business impact on all support calls
  • Manage service requests, software installations, new computer setups, upgrades, etc.
  • Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes
  • Support the following technologies: Microsoft Office  products – Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NIC’s, basic LAN/WAN connectivity and others as assigned.
  • Ability to work independently and in a team environment
  • Ability to communicate well with internal and external contacts
  • Manage a team and motivate and get the best out of them
  • Strong problem resolution skills required

  • Fluent in Swedish AND English 
  • 1+ Year experience in Call Center / Help Desk environment
  • Good knowledge of handing voice calls, good email writing skills
  • Good understanding of Infrastructure components and respective alerts
  • Knowledge on functioning and configuration of Microsoft Exchange client
  • Knowledge on - Active directory, Proxy, DNS, Group Policy
  • Knowledge on – LAN setup, basic routing and switching, passive networking
  • Knowledge on – Antivirus deployment and update, patch management, monitoring and reporting
  • Knowledge on – build management, OS deployment, common application installation and troubleshooting, Hardware knowledge
  • Hands on experience on managing printers (Local & Network printers)
  • Hand on experience on ITSM tools like HPSM, BMC Remedy, Monitoring Tools
  • Knowledge of ITIL processes and procedures

Place of work: Budapest/Hungary

Please send your CV online in English or contact for details: E-mail cím megjelenítése

Tech People LÁBLÉC

{{if LINK }}

Egyéb hasonló állások Önnek
Swedish Service Desk Analyst

HAYS Hungary Kft.

Swedish speaker service desk analyst position i...

IT Service Desk Agent

Randstad Hungary Kft.

We are looking for IT Service Desk Agents for o...

IT Service Desk Agent

HAYS Hungary Kft.

Your new company: Our partner, who is a multina...