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www.cvonline.hu

Service Delivery Manager JO-1502-303420


  • A hirdetés 1020 napja lejárt

 

Are you the one who has always new ideas? Are you good at business process improvement? Do you enjoy working in a growing any dynamic environment? Are you willing to improve the ways of work? Then you are the one we are looking for as a:

Service Delivery Manager

 

 

 

Tasks:

  • Responsible for in-life Service Management life cycle, customer relationship and satisfaction of a dedicated portfolio
  • Obligated to the successful provisioning of company’s services for multinational enterprise customers
  • Ensure that services are properly running, meeting customers’ requirements, and providing overall customer satisfaction.
  • Coordinate with customer representatives, service provisioning units, and all resolver groups that provide any elements of the service
  • Act as a Service trusted advisor and SPOC for customers’ issues
  • Defend and increase customer confidence and satisfaction 
  • Manage deliverables, SLAs, KPIs on all contracted services
  • Create and maintain a work environment which supports the continuous improvement of processes
  • Be in charge of process and service optimisation and automation
  • Implement effective training, reporting, process, and quality programs across the services

Requirements:

  • Fluent Italian and English language knowledge
  • At least 2 years of experience in client management, service delivery coordination and business process improvement
  • Experience in SSC/BSC environment is advantage
  • Proven stakeholder management practice and skills
  • Have ability to establish relationships at all levels of the business
  • Customer focused with a good understanding of business requirements
  • Strong influencing and decision-making ability
  • Able to work effectively in a fast-changing environment

 

Our offer:

  • Dynamic, multi-cultural and multi-lingual work environment
  • Competitive salary and benefit package
  • Personal and professional improvement opportunities
  • Innovative training and development programs
  • Opportunities to lead or participate in global and cross-centre projects
 
 

Location:

Budapest

 

Helyek Budapest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Munkaidő tipusa Teljes munkaidő
Elvárt nyelvtudás Olasz, Angol
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