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Service Conception (Operations Manager) (Szeged) 
IT Services Hungary Kft.
Hozzáadva: 2018.01.22.
Hirdetés azonosító: 1369865
lejárt
FELADAT

Area of ​​responsibility includes the following activities in detail:

 

  • Support for T-Systems' A/B customer projects as well as big and major deals
  • Main focus on German projects and / or according to current project requirements on international projects
  • Take over self-responsible work packages as part of Bid, Transition and Transformation (T & T) projects
  • Mapping of customer services to possible internal standard and non-standard service chains / elements
  • Integration of customer-specific requirements and creation of the ITIL V3-oriented TC service design and service-oriented SLA concepts
  • Development of solution and action alternatives and advice our customers from a professional point of viw on ITIL, customer to customer processes, SLAs, etc.
  • Cost optimization through recommendation / use of as many standards as possible
  • Support of the service chain operation manager in the transition and transformation phase through additional work
PROFIL
  • University degree and minimum 2-4 years of experience in the IT Service Management field
  • (Advantage: experience in operation and\or network field)
  • Knowledge and practical experience of ITIL processes (Foundations, Transitions, Operations, Service Design etc.)
  • Good knowledge and experience in the development of processes within T-Systems and TC
  • High social skills and excellent teamwork
  • Experience in advising internal and external clients
  • High self-motivation, structured and dynamic work
  • Experience in creating complex documentation
  • Very good presentation and communication skills
  • Fluent German (C1) and English (C1) written and spoken
  • Basic knowledge of project management

Jelentkezés - IT Services Karrieroldal
 

Kategória
IT / Informatika
Régió
Szeged
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