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Service Chain Operation Manager (Debrecen) 
IT Services Hungary Kft.
Hozzáadva: 2018.12.24.
Hirdetés azonosító: 2152985

FELADAT
  • Possesses all the expertise necessary to overview the production of a service unit – together with knowledge regarding the underlying technologies.
  • Plans and supervises the operating of the given type of service (a product of the Company) while maintaining respective service levels, deadlines and budgetary limitations.
  • Is familiar with the operation and capacity of service delivery units, and so contributes with his expertise to the forecasting of the viability of individual servicing contracts.
  • Coordinates the service delivery activities of various organizational units and checks upon their work progress.
  • Monitors the potential risks of the projects and strives to reduce these. Handles emerging problems and conflicts professionally and with great autonomy.
  • In cooperation with the SC OPM  works on developing and improving processes, and on setting related priorities.
  • Proactively monitors service delivery processes in order to prevent incidents and makes proposals for their optimization.
  • Provides colleagues with professional guidance and coaching regarding solution development, contract delivery, and the increasing of customer satisfaction
  • Typically works on projects covering the needs of the same single large client – often as a member an international team)
  • Might be the leader of a smaller professional team
  • Participates in projects, development of new service agreements with new clients or the deployment of the service portfolio of existing clients and transition support efforts – mainly as a technical expert
  • Ensures that changes are implemented and incidents or problems are handled within the undertaken deadlines and at the contracted service level
  • Carries responsibility for the quality, reliability and integrity of data reported on the activities of the service line.
PROFIL
  • BSc in Information Technology, Economic technical field or equivalent work experience
  • Practical ITIL knowledge
  • Intermediate German and English language skill 

 

Advantages:

 

  • Experience in any kind of operation or service field

 

Personality:

  • Accurate, precise
  • Individual and group at work
  • Willingness to learn
  • Ambitious personality
  • Analytical mind
  • Team spirit even in a virtual team

 

Kategória
IT / Informatika
Régió
Debrecen
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