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Senior Tenancy Enforcement Officer

Our partner is looking for

Senior Tenancy Enforcement Officer

Cvonline.hu partner
Régió: Anglia
Hozzáadva: 2019.11.15.
Jelentkezési határidő: 2019.12.04.
Main purpose of the post

To be the senior practitioner within the Tenancy Enforcement team responsible for providing advice and guidance to all staff within the enforcement service to ensure that nuisance and anti-social behaviour is managed effectively.

To line manage two Assistant Tenancy Enforcement Officers responsible for providing a front-line enforcement service to tenants, leaseholders and other stakeholders.

To proactively manage unauthorised occupation and squatting cases working with Audit and Legal Services as appropriate to regain possession as expediently as possible.

Main Responsibilities

To supervise Assistant Tenancy Enforcement Officers ensuring regular 1-2-1s and use of performance management techniques, including performance audits, to drive up performance. To participate in the recruitment and selection process, disciplinary, grievance, sickness absence and other enquiry panels.

Directly train, or ensure that training is provided to the enforcement team on procedures and policies, contract management, use of IT systems.

Be responsible for ensuring that staff within the team deliver an efficient, responsive and proactive enforcement service notifying the Head of Tenancy Enforcement of any concerns.

Respond to correspondence including Subject Access and Freedom of Information Requests, members' enquiries and complaints, ensuring that evidence is gathered, and responses are provided within target.

To manage a caseload of complaints of nuisance or anti-social behaviour, providing a high-quality service by working effectively with residents, councillors, partner agencies and others.

Selection Criteria


Detailed knowledge and understanding of current issues facing social housing and London local authorities.

Good understanding of housing and ASB related legislation and best practice.

Relevant Experience

Demonstrable experience in dealing with serious cases of anti-social behaviour and breaches of tenancy conditions or equivalent situations.

Experience of working with partners in a multi-agency environment, with the ability to provide advice on complex solutions to ASB problems including preventative measures.

Please apply below
Helyek Anglia
Kategória Biztonság / Honvédelem / Biztonságtechnika
Aktiválás időpontja 2019.11.15.
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