Az álláshirdetés lejárt.
Aktuális állást talál az aktív állásajánlatok között: új keresés indítása itt
www.cvonline.hu

Senior Help Desk Analyst (MP-6251)


  • A hirdetés 925 napja lejárt

About the company

Our client is the world's leading children's rights organization.


Position overview

Responsibilities
• Work any 7 hour shift during the day (24/7)
• Answer phone calls, assist walk-ins, or address event triggered incidents 
• Categorize and prioritize incidents.
• Troubleshooting 
• Escalate Incident when needed 
• Resolution and Recovery. 
• Generate daily Service Desk reports 
• Generate Service Desk End of Shift Reports 
• Generate Weekly Reports
• Create Task in Service Manager for service requests and assign them appropriately.
• Reset/Unlock passwords and accounts for global systems (AD, VISION, WebHRIS).
• Create access request on behalf of users when requested (i.e. APPROVA Requests).
• Create Tasks in Service Manager for release process for new services and systems.
• Support the compilation of Frequently Asked Questions.


Requirements
• Minimum of five years relevant experience in information technology (IT) is required.
• Work experience with a development organization with multi-cultural and diverse environment is an asset.
• Work experience in dealing with Customer Support and Services is an asset.
• Fluency in English



If you are interested in the position above, please send your English CV in MS Word format to E-mail cím megjelenítése . Please rest assured that your personal details will be dealt with in a professional and confidential manner. Thank you!

Helyek Budapest
Kategória IT / Informatika
Munkaidő tipusa Teljes munkaidő
Elvárt nyelvtudás Angol
Aktiválás időpontja 2015.10.13.
Egyéb hasonló állások Önnek
CNC szikraforgácsoló gépbeállító

Randstad Hungary Kft.

Budapesti telephelyű, multinacionális partnerün...
Budapest


CNC köszörűgép gépbeállító

Randstad Hungary Kft.

Budapesti telephelyű, multinacionális partnerün...
Budapest


CNC elektromos karbantartó

Randstad Hungary Kft.

Budapesti telephelyű multinacionális partnerünk...
Budapest