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Senior Collection Specialist (potential deputy Team Leader) 
Grafton Recruitment Kft

Frissítve : 2016.02.25.
Jelentkezési határidő: 2016.03.01.
Hirdetés azonosító: 1001027
Senior Collection Specialist (potential deputy Team Leader)


Our client provides a wide range of activities within the field of IT: infrastructure services, strategy & consultancy, implementation. They combine best practice processes with proven technologies. Their partner portfolio is expanding, they are presented worldwide with 31 service desks supporting 27 languages. They established a new Service Centre in Budapest lately where they are looking for motivated, career-focused persons with minimum 2 years relevant experience in the Senior Collection Specialist position.

Responsibilities as a Senior Collection Specialist:
- Support operational delivery of Collections processes into a new SSC
- Managing client portfolio by handling and collecting debts effectively
- Contacting customers, performing follow-ups on accounts
- Advise and coach team members, act as deputy TL when required
- Reconciliation of customers and keeping record of call contacts
- Responsible for a section of debtors ledger
- Proactive issue resolution with key account management and sales to meet collection targets
- Driving continuous process improvement
- Working proactively with internal department to help resolve issues preventing collection.

- Min. 2 years relevant work experience (Collection / Credit Management / OTC)
- Excellent customer contact skills
- Fluency in English
- University of College degree
- Strong PC skills

The ideal candidate:
- Team-oriented person, excellent interpersonal skills
- Proactive, self-motivator, innovative
- Attention to detail
- SAP knowledge
- SSC experience
- Besides English another European language (preferably French, German)


- Opportunity to participate in cross-department projects
- Provide input to support decisions which improve quality, cost and people engagement
- Multinational working environment
- Inspirational work environment
- Competitive compensation package
- Internal trainings
- Long term career opportunity
- Modern, health-conscious work environment
- Internal developmental opportunities, career growth

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