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Senior Application Support Specialist (m/f) 
Bluebird International ZRt.
Frissítve : 2017.11.08.
Jelentkezési határidő: 2017.11.29.
Hirdetés azonosító: 1227478

We are currently looking for our international partner on the area of tax free shopping an experienced Application Support Specialist. The holder of this position would be responsible for supporting the business applications assigned - stamping and refunding related. As part of the application support team the position cooperates with internal departments and external vendors to constantly improve the delivery of our partner’s business applications.


  • Resolving assigned incidents within SLA
  • Providing 2nd level support for the assigned IT services
  • Maintaining effective communication channels with all parties involved
  • Initiating and driving problem management activities in order to permanently remove incident root causes
  • Cooperating with external vendors and internal departments who act as 1st, 2nd (other 2nd level departments) and 3rd level support
  • Provide procedures, check lists and other documents for the company s IT Service Center (1st level support) and other stake holders (feed the solutions and known errors database)
  • Plan, document and perform changes and extensions for the applications manager
  • The holder of the position reports directly to the Service Delivery Manager, Front Office Operations - Stamping and Refunding.
  • The position is based in Vienna or Singapore and could require sporadic travelling.
  • The position requires close collaboration within the Infrastructure and Operations teams, the respective CAS and REX Unit of Value teams and has dependencies within the company.
  • Required profile and education

  • Relevant IT and/or business administration related education concluded
  • Customer service oriented
  • Operational "hands-on" attitude
  • Good understanding of and proven efficiency in:
  • Business processes and applications
  • SQL query tools
  • Reporting tools
  • Basic scripting and/or programming skills:
  • Broad-based general IT competence
  • Strong analytical, problem-solving and organizational skills
  • Independent and self-motivating personality
  • High quality standard levels
  • Excellent English language skills (oral & written)
  • Excellent verbal and written communication, interpersonal and team skills, including the ability to work Effectively with multinational contacts
  • General willingness to travel
  • Ability and willingness to work as “on call” engineer (24 hour on call duty)
  • Ability to manage and respond to changes in priorities
  • Specific skills and knowledge

  • Minimum 2-4 years of professional experience in a similar application support role
  • Hands on experience in supporting business applications in large or medium scale environments
  • Experience in collaboration with software development teams or outsourcing contractors
  • Proven ability to work in a matrix organization with teams distributed in different time zones
  • Work experience within an international environment (desirable)
  • Good database know how of either MS SQL or Oracle
  • Desirable: experience in end user training, ITIL certification
  • Our partner offers

  • For this position applies a collective minimum basic salary with disposition to overpayment depending on the professional quality and experience. Additionally you can influence your possible target salary positively by your effort and commitment.
  • Other information:
  • Place of work: Vienna
  • Duration: long-term
  • If you are interested in this position, please send your CV to
  • Kategória
    IT / Informatika
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