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SENIOR ANALYST, CLIENT OPERATIONS

SENIOR ANALYST, CLIENT OPERATIONS

Régió: Budapest, Pest, Székesfehérvár, Fejér
 
Hozzáadva: 2018.11.16.
Jelentkezési határidő: 2018.05.16.
Hydro logo

Global business services

Woman and man
Hydro Global Business Services (GBS) is a new organizational area of Hydro that operates as an internal service provider for the entire Hydro group. Established in 2018 Autumn from multiple preceding internal service providers - including ours, Extruded Solutions Shared Services -, GBS brought a significant change into the business operation. As a result, our Shared Services by becoming a part of GBS also extended its coverage both geographically and responsibility-wise, and it is expected to grow further in the future.
Employees icon

1000+
employees

Countries icon

20 countries

Main services icon

3 main services:
IT, IS, Finance

Global operation icon

Global
operation

Work for the world leader in aluminum solutions
Hydro is a fully integrated aluminium company with 35,000 employees in 40 countries on all continents, combining local expertise, worldwide reach and unmatched capabilities in R&D. In addition to production of primary aluminium, rolled and extruded products and recycling, Hydro also extracts bauxite, refines alumina and generates energy to be the only 360° company of the global aluminium industry.
Hydro logo

Global business services

Woman and man

Hydro Global Business Services (GBS) is a new organizational area of Hydro that operates as an internal service provider for the entire Hydro group. Established in 2018 Autumn from multiple preceding internal service providers - including ours, Extruded Solutions Shared Services -, GBS brought a significant change into the business operation. As a result, our Shared Services by becoming a part of GBS also extended its coverage both geographically and responsibility-wise, and it is expected to grow further in the future.

Work for the world leader in aluminum solutions
Hydro is a fully integrated aluminium company with 35,000 employees in 40 countries on all continents, combining local expertise, worldwide reach and unmatched capabilities in R&D. In addition to production of primary aluminium, rolled and extruded products and recycling, Hydro also extracts bauxite, refines alumina and generates energy to be the only 360° company of the global aluminium industry.

SENIOR ANALYST, CLIENT OPERATIONS

Location: Budapest or Székesfehérvár

The chosen candidate will be able to work either of the two locations above, according to his choice. See exact address of locations on the bottom.

Responsibilities:

Maintain the global managed client environment in Sapa Shared Services and deliver 3rd level support in the respective area. Work with 3rd parties to ensure proper service delivery. Meet SLAs towards Sapa internal business customers.

Requirements:

- 3-5 years’ experience in a multinational environment
- Experience to work in a virtual team
- Hands-on support experience (working in a ticket based environment)
- Experience in a process based environment (document and maintain processes)
- Solid technical background and detailed understanding of Microsoft client/server technologies
- Experience in Cloud Application support, troubleshooting
- 3rd level Windows client troubleshooting experience in a in a multinational, multicultural environment
- Experience with scripting (e.g. PowerShell)
- Analytical and customer focused mind set
- Fluency in English is a must
- Good communication skills

Advantages:

- ITIL knowledge
- Experience with application virtualization
- Experience in Advanced Group Policy Management
- SCCM knowledge - OS / Application deployment
- Hands-on experience with client image creation and deployment on enterprise level in Microsoft environment
- Hands-on application packaging experience (e.g.: Microsoft applications, Adobe, CAD)
- Experience with MSI, Install shield technologies, Packaging techniques and tools

How to apply:

Please, upload your Hungarian and English CV by the Jelentkezés button below.
(Please, click on Registration, fill all required data and apply for the job.)

 
Challenging projects

Challenging projects

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Culturally colorful
teams

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Market leader
employer

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Wide range of
benefits

 

We are present
at 3 locations:

Way Point icon

Székesfehérvár
Verseci Str. 1-15.

Way Point icon

Székesfehérvár
Mártírok Road 9.

Way Point icon

Budapest, Science Park
Irinyi József Str. 4-20.

We are present at 3 locations:

Way Point icon

Székesfehérvár
Verseci Str. 1-15.

Way Point icon

Székesfehérvár
Mártírok Road 9.

Way Point icon

Budapest
Irinyi József Str. 4-20.

Helyek Budapest
Pest
Székesfehérvár
Fejér
Kategória Elektronika / Telekommunikáció > Helpdesk
IT / Informatika > It szakértő, Rendszeradminisztrátor, Rendszerüzemeltető
Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás > Ügyfélszolgálati munkatárs
Minimális tapasztalat 3 és 5 év között
Szükséges iskolai végzettség Középiskola
Munkaidő tipusa Teljes munkaidő, Határozatlan idejű
Elvárt nyelvtudás Angol
Aktiválás időpontja 2018.04.17.
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