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Russian speaking Service Desk Agent Job

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Job Title: Russian speaking Service Desk Agent
Job ID: 274889
Location: Hungary-Budapest
Full/Part Time: Full-Time
Regular/Temporary: Temporary

Org Marketing Statement

Unisys is a worldwide information technology services and solutions company. We provide consulting, systems integration, outsourcing and infrastructure services, combined with powerful enterprise server technology. We specialize in helping clients use information to create efficient, secure business operations that allow them to achieve their business goals. Our consultants and industry experts work with clients to understand their business challenges and create greater visibility into critical linkages throughout their operations.

Unisys Global Services Hungary (UGSH) opened its Budapest office in January 2007 providing business process outsourcing and technical help desk services to its prestigious clients across Europe.

Day to Day Work

Russian speaking Service Desk Agent
(2.00 am - 17.00 pm covering 8,5 hours from Monday till Friday)

As an IT Customer Specialist you will

- Provide technical support over the telephone and via e-mail to Unisys clients
- Troubleshoot, diagnose and correct technical faults
- Be responsible to either solve the calls yourself, or assign and follow up calls until client functionality has been restored
- Work together with colleagues to share information, collaborate on problem solving and identify major service issues
We are seeking applicants who are
- Native or close to native inRussian
- Fluent in English
- Customer-focused, self-motivated and have excellent communication skills
- Proficient in the use of Microsoft Office
Shifts and Working hours:
- Our typical shifts are: between 2.00 am - 17.00 pm covering 8,5 hours from Monday till Friday
- You will be entitled to shift premium between 18.00-6.00 according to the regulations of the Labour Code

Closing Statement

In return, we offer a competitive compensation package and the exciting opportunity to be part of a rapidly growing international company. Successful applicants can look forward to challenging career prospects.

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