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Retail Incentive Project Leader

  • Randstad Hungary Kft.
  • Szabolcs-Szatmár-Bereg
  • A hirdetés 13 napja lejárt
The primary objective of the Project Leader is to meet and exceed set targets through managing operational performance, attendance and quality of services delivered by each Team within his/her project.

• Overall in-charge of day-to-day activities under his/her span of control
• Ensure Service Level Agreements are met
• Accountable for BPS business controls and audit coordination
• Be a Change Management Architect and manage forthcoming and implemented changes formally
• Provide technical expertise to the project team
• Overseeing activities of direct reports.
• Documentation of all project related activities.
• Escalation of identified unresolved issues to Project Manager
• Acts as PI agent, identifies opportunities for improvement and drives implementation of tangible opportunities
• Ensure that projects are completed within budget constraints and as per agreed timelines.
• Participate in recruitment and selection of team members.
• Closely work with other locations of same account / relationship and drive process improvements/ training and ensure standardization of scope handled across regions
• Report SLA, scorecard of current month / historical performance at regular intervals to internal and Customer stakeholders

Leadership responsibilities

• People focused manager, encurages and develops talents
• Host regular team meetings, one to ones and feedback sessions with the direct reports
• Consciously manage the development and carrier aspirations of the associates
• Set clear expectations and achievable goals

General Process Control
• Initiates and follows up with process automation
• Evaluates process change feasibility & where required
• Holds regular meetings with internal and external stakeholders, aims for best practice sharing

Quality/Process integrity

• Develop strategies in co-ordination with Team Leads and Project Managers so as to meet quality requirements efficiently and meet timelines set by the client.
• Monitor and track SLAs /Metrics on a project basis.
• Contributes to the development / review of appropriate business continuity plans, where applicable


• College or University Degree
• Fluent English language knowledge
• Good knowledge of Windows OS, Microsoft Office applications
• People management skills
• Exposure to MBR, QBR preparation and presentation to Customers
• Minimum of 6 years of experience in BPS or equivalent industry
• Minimum of 2 years in Project Management experience in similar field preferred

Amit nyújtunk

• Multicultural working environment
• Bountiful professional development opportunities
• Modern office environment
• Young and dynamically improving company

Helyek Szabolcs-Szatmár-Bereg
Kategória Pénzügy / Számvitel / Kontrolling > Pénzügyi projektmenedzser
Aktiválás időpontja 2019.03.19.
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