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Reservation Customer Service Agents

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Merlin - IT KFT is currently recruiting for

Reservation Customer Service Agents

to be based at our Debrecen office.


Language requirements: A high level of English and basic German in written and in spoken is required

Location: Hungary – Debrecen

Hours:  40 hour week / 8 hrs per day

(The service hours are M-F: 08:00 -20:00, Sat.:10:00 -19:00, Sun: 10:00-18:00 (Flexible hours.)


Start date : 10th March 2014 !


The purpose of this position is to provide telephone assistance to customers as part of our contract with one of Europe’s largest low fare’s airline.  The successful candidate will be hard working, energetic, self motivated with a natural ability in problem solving while maintain an enthusiastic and committed attitude. 


  • Handle up to 120 inbound calls per day
  • Process flight reservations
  • Efficiently answer customer queries via phone and via chat
  • Resolve customer complaints
  • Organize special needs assistance for passengers with reduced mobility
  • Manage customer refunds

Essential skills:

  • Fluent in written and verbal English
  • Basic knowledge of German
  • Excellent telephone manner
  • Customer focused and excellent customer care skills
  • Effective written and oral communication skills
  • Effective organisational skills
  • Good attention to detail
  • Proactive attitude
  • Flexibility and ability to adapt to change quickly

Non-essential skills:

  • Fluent in a second European language
  • Previous customer service experience in an English speaking environment

In addition Merlin - IT KFT offers:

  • Pleasant and friendly working environment in Debrecen office
  • Outstanding growth opportunities within our international organization


Candidates should be able to provide us with a valid Criminal Record of Good Conduct (érvényes Hatósági Erkölcsi bizonyítvány) upon successful employment.

 Come and join our fun, energetic and professional team!

  To apply please apply online at the link below or send your English CV to the following email address.

 Ref.: ID 2108_17 Reservation Customer Service Agent

For more information about Merlin, please visit our website Link megjelenítése

Helyek Hajdú-Bihar
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Munkaidő tipusa Teljes munkaidő
Aktiválás időpontja 2014.02.26.
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