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Request Management Team Leader Job

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Job Title: Request Management Team Leader
Job ID: 276696
Location: Hungary-Budapest
Full/Part Time: Full-Time
Regular/Temporary: Regular

Day to Day Work

Request Management Team Leader

Role purpose

The Team Leader will supervise a Request Management Team, review service levels, schedule staff and identify training needs. The Team Leader will be responsible for working closely together with the Request Management Centre Manager to maintain and improve the request management coordinators' technical proficiency and to continually strive to improve customer service.

Language skills:
- Excellent verbal and written skills in English and German
Job Specific Skills:
- Strong proven people management skills;
- Ability to impart knowledge on various levels;
- Strong analytical skills;
- Aptitude for quick learning of technical and procedural topics;
- Self starting, self motivating, self learning work approach;
- Ability to coordinate multiple, dissimilar activities simultaneously;
- Ability to work with minimal supervision and affinity for team-based action planning;
- Flexibility to work extended work schedules as required;
- Excellent teaching and communication skills;
- Good presentations skills, able to create and present story boards and explain on various levels
- Strong customer and team-oriented focus;
- Patience, stress and frustration resistance;
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