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Regional Technical Service Supervisor (healthcare) 
Grafton Recruitment Kft

Frissítve : 2014.05.17.
Jelentkezési határidő: 2014.05.21.
Hirdetés azonosító: 805007
Regional Technical Service Supervisor (healthcare)


Our client operating in the field od medical and health industry is seeking for a Regional Technical Service Supervisor for the following tasks:

Field service activities (main focus on Central European countries):
- Remote and on-site troubleshooting with Customers (e.g. Surgeons, Operating Room personnel and biomedical staff) and with distributors
- On-site technical service and support (supporting our technologies in surgical procedures, in obtaining local acceptance certifications)
- On-site training and installations
- Tracking spare parts flow
- Promoting service offering
- Providing appropriate follow-up communications with internal and external customers to ensure resolution

In house service activities (overall Central and Eastern European region):
- Managing and tracking in-house service calls, requests and processes
- Cooperation with Technical Service Departments
- Controlling loaner pool flow
- Supporting trade shows and travelling to potential customer sites to provide sales and clinical support for evaluation/demo trial periods

Service program design and execution (overall Central and Eastern European region):
- Monitoring efficiency of existing service flow in CEE
- Design and re-designing CEE technical Service processes
- Identifying new needs and opportunities to enhance our services portfolio
- Building and measuring CEE service KPIs
- Reviewing options for local service providers, service structure development
- Monitoring local regulations

- Technical/engineering education
- 3-5 years medical devices service and support experience
- Good track of proven technical service job experience
- Experience in process optimization and improvement projects
- Fluent in English language
- Customer-focus and engagement
- High skills in self-planning and work coordination
- Quality orientation in planning, executing and monitoring
- Results orientation
- Good communication skills
- Driving license
- Willingness to travel cross countries approx. 50% of time

- Experience in clinical and technical service and support in Operating Room
-Experience in medical imaging technologies (x-ray, MRI, ultrasound)
- Experience in running installation and users trainings
- Other Eastern European languages speaking ability



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