Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource- their customers. Headquartered in Tampa, Florida, we operate over forty customer interaction and fulfillment centers throughout North America, Europe, Latin America, Asia and Africa.
To learn more, visit us at Link megjelenítése.
We are looking for the following professionals
to join our Budapest Call Center:
POLISH SPEAKING CUSTOMER SUPPORT REPRESENTATIVE
Customer Service Representatives provide a professional back and front office service function for our client’s project in line with the contractual agreements.
Receiving and handling incoming phone calls and e-mails
Providing information and answering queries about the products
Giving support to customers in general related questions
Giving guidance and solving problems
Providing a positive experience for customers
Being proactive in identifying deeper drivers of customer needs
Recording all customer interactions via the client's tools
Ensuring all support calls and emails are answered and resolved and logged appropriately
Prioritising work load and meet contractual deadlines
Fluent in Polish language
Conversational English language knowledge
Advanced level knowledge of MS Office applications
Good communication skills
Have a strong customer service focus
- Excellent problem solving skills
- Experience in administration
- Ability to prioritize workloads
- Good organizational skills
- Understands the importance of meeting important deadlines
- Have the ability to multi-task
- Be a team player
- Ability to work within a continually changing environment
- Excellent monotony tolerance
We offer you:
- Friendly, multicultural work environment
- Relocation package
- Help to arrange work related documents
- Paid training
- Production bonus based on your productivity
Career development opportunities
Office located in the city centre
Casual dress code
Various company and team building activities, events, parties
FRESH GRADUATES ARE ALSO HIGHLY WELCOME TO APPLY!
If you want to join a team of committed professionals please send your CV to E-mail cím megjelenítése.