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Phone Based Customer Service Consultant - Swindon - Swindon, City, SN3 1TA

  • A hirdetés 1392 napja lejárt

We're looking for customer focused people to join our contact centres, so if you are passionate and like to talk to people - this could be the role for you.
Basic Salary £15,000 plus excellent benefits such as a quarterly incentive scheme (realistic earnings for meeting objectives would be approx £619 per quarter.

Who we're looking for:

You don't necessarily need a background in financial services or even contact centre experience - as we offer fantastic training to get you ready to help our customers, a good attitude and a willingness to learn is what we look for in our employees.

Each customer is an individual and the way you communicate with them directly affects how they think and feel about us. So could you make it easy for a customer to get what they need from us, first time? Can you show a customer that you know and understand them? Could you have the ability to listen, empathise and inspire confidence as you provide information and identify what the customer needs?

Being a people person is key, you'll be taking that first initial call from our customer, so you'll need to listen and understand what the query is by asking the right questions, then resolve this for the customer. By taking ownership and communicating clearly to the customer so they understand what you have done for them, so they'll leave the call knowing we've done everything possible to help them.
Good PC skills are essential as you'll need to move around different systems quickly and efficiently whilst speaking to our customers.

What you'll be doing:

Talking to our customers on the telephone, you'll provide an exceptional level of service as you help them to manage their finances.
You will be required to ensure that every customer interaction has a positive outcome - so making sure you do what is best for that customer and the needs of our customers have been fully met.

Whether you're supplying them with account information or processing an overdraft request, you'll need to think about the bigger picture for our customers and how we can help them more; by discussing other products or services they may benefit from and give them an opportunity to discuss these needs further with a colleague.

It's a challenging but supportive environment and we can offer you all the training you'll need to succeed, in fact initial training is up to 11 weeks, with ongoing support when you are actually taking calls from our customers

You will be contracted to work on a flexible shift pattern covering the hours of 6am - 10pm, Monday to Sunday, your hours will be rota'd between these times but are subject to change.

You'll know your shifts 4 weeks in advance so will be able to plan around your working hours, generally it's a mixture of early shifts (starting between 6am - 10am) the first week and then a mixture of later shifts (starting between 10am - 2pm) the second week. You'll be required to work every other weekend with a day off in the week. In total you'll work 35 hours per week, but if you are able to commit to the full time training of 9am - 5pm for 11 weeks - we could consider less hours to accommodate you better

The extras you'll get:

If you put a lot in, it's only fair you should get a lot out. So if you help us do the right thing for our customers, we'll help further your career at Nationwide. As well as your salary, there's life assurance, a pension and a recognition and rewards scheme. We think it's a great place to work, and we're not afraid of giving you praise when you've done well.

Why work for us:

At Nationwide we don't have shareholders, we're here for our members and we put their needs first in everything we do. And now, more than ever, two things are helping us go from strength to strength: we put our customers first, and we're known for being open, honest and trustworthy.
We're also the world's largest building society, with communities at the heart of everything we do. We aim to do the right thing for our members which helps set us apart from our competitors. But we need good people to help us do it. People who understand what we believe in, and have the talent and drive to keep us successful.
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