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Order Support Representative (ITA) (13533)

Order Support Representative (ITA) (13533)

Order Support Representative Job overview:The Budapest Shared Services customer service agent is the first point of contact for Ecolab’s internal and external customers. This individual takes ownership of all orders and inquiries to ensure maximum customer satisfaction through a one-call resolution. This role serves as mediator between the customer and all other internal support functions in providing solutions related to the entire order-to-cash cycle for the Nalco brand. The customer service agent processes high volumes of inbound transactions, including order requests and general inquiries submitted via phone, fax, e-mail or web while demonstrating consistently error-free work at all times. A proactive order to cash support is required from order entry through to successful delivery making it easier for customers to do business with Ecolab. Main responsibilities:Placing orders accurately, completely and within agreed deadlines into SAP and by proactively following up on missing information and exceptions.•Effectively communicating with internal and external stakeholders and customers by providing a professional service.•Displays the ability to professionally manage customers and their expectations with the intent to build mutually beneficial and effective relationships•Delivering first time resolutions to customer queries and problems•Designated as the single point of contact to provide high level customer service in the local language• Works collaboratively with team members to meet individual and team targets Qualifications:•Fluent in English and Italian•Strong communication skills in both written and oral•Customer focus and process oriented mindset•Good analytical and high complex problem solving skills•Ability to work independently and take decisions•Stress resistance/resilience•Respond to customers in timely manner•SAP knowledge is an additional advantage

Kategória Diákmunka / Szakmai gyakorlat
Régió XIII. kerület
Minimális tapasztalat -
Szükséges iskolai végzettség -
Vezetői engedély Nem szükséges
Munkaidő Min. 20 hours/ week
Munkabér 1358 Ft/ óra
Aktiválás időpontja 2018.10.02.
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