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www.cvonline.hu

Order Management Trainer


  • Az álláshirdetés 11 napja lett frissítve

Global Training team is seeking a motivated Trainer to execute the Customer Operations Learning & Development program including new hire on-boarding through staff-level professional development.   This role will focus on teaching both new-hires & experienced employees the range of Customer Operations core skills with a main support on

Order Management.

Within each “core-skill”, the successful candidate will develop training interventions for all levels of Customer Operations roles; includes the progressive layering on of increasingly complex ideas & concepts, knowledge & expectations commiserate with the responsibilities of each role level. Sharing and collaborating with other training responsibilities.

Key Responsibilities:

  • Successfully delivers the range of Customer Operations training modules; success to be measured by student ability to apply newly taught skills to their work. 
  • Creates a “culture of learning”; includes creating a classroom environment that invites individual participation in oral exercises, celebrates achievement milestones, offers ample hands-on practice for the range of modules, encourages questions, promotes peer to peer coaching and that takes the time to extol excellence.   
  • Based on observed or expressed learning preferences, modulates training tactics to reach the needs of every student. 
  • Partners with Managers, Quality & Process analysts to both execute a Change Management plan in support of new policies & processes, includes updating training materials, training delivery & training reinforcement tools as well as to identify trends around which to develop recurrent training interventions. 
  • Proactively identifies opportunities to continuously improve Customer Operations training curriculum; includes incorporating the “best practice” ideas of Customer Operations front line employees to become “common practice”. 
  • The successful candidate will spend ~70% of their time in the classroom, the remaining 30% will focus on training material development

Requirements:

  • Related education degree or equivalent experience (Bsc, Msc.)
  • Excellent English Language Skills -  reading, written, and interpersonal communication skills
  • Proficient in MS Office Applications including Word, Excel and PowerPoint.
  • 2-3 years relevant experience
  • Strong written and verbal communication skills, including the ability to teach complex ideas. 
  • Applies adult learning techniques to develop training materials ranging from detailed work instructions, job-aides, homework/group exercise, assessments to gauge student ability to apply skills and coaching interventions.  
Helyek Hajdú-Bihar
Debrecen
Kategória Humán erőforrás > Képzési menedzser, Személyzeti menedzser, Személyzeti munkatárs
Oktatás / Képzés > Képzési szakértő, Oktatási módszerek szakértő, Oktatási projektmenedzser, Oktatási szakértő, Tréning menedzser
Minimális tapasztalat 2 év
Szükséges iskolai végzettség Főiskolai végzettség
Munkaidő tipusa Teljes munkaidő, Határozatlan idejű
Elvárt nyelvtudás Angol
Aktiválás időpontja 2018.07.31.
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