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- Cvonline.hu
- Operations Manager
www.cvonline.hu
Hozzáadva: 2019.11.18.
Hirdetés azonosító: 2317608
Operations Manager
Hozzáadva: 2019.11.18.
Hirdetés azonosító: 2317608
FELADAT
- Tracking the handling of VIP incidents, including escalations and adjusting priorities
- Being a single point of contact towards Service Delivery Managers
- Updating the Operation Manual and the operation processes
- Measuring and reporting operational SLAs
- Coordination of knowledge transfers and trainings related to the operations and maintenance of the public cloud platform
- Coordinating the incident handling of Squads
- Measuring the efficiency of incident handling, performance of squads / individuals, tracking efficiency
- Preparation, coordination and evaluation of DR tests, fire drills
- Coordinating the testing and introduction of operation tools
PROFIL
- Knowledge/Experience with Cloud operation
- Active English knowledge, good communication skills
- Project management experience
- Experience in optimizing operational processes
- Team-management experience
- Structured and reliable task execution
- Analytic way of thinking
- Proactive problem solving ability
- Ability to handle high workload
- Ability to withstand stress
Advantages:
- At least 1 year of Operation Manager experience
- At least 1 year of Service Delivery Manager experience
- ITIL Foundation certificate, and/or equivalent work experience
- German language knowledge
Kategória |
IT / Informatika |
Régió |
Budapest |
