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Operations Manager 
IT Services Hungary Kft.
Hozzáadva: 2019.11.18.
Hirdetés azonosító: 2317608

  • Tracking the handling of VIP incidents, including escalations and adjusting priorities 
  • Being a single point of contact towards Service Delivery Managers
  • Updating the Operation Manual and the operation processes 
  • Measuring and reporting operational SLAs
  • Coordination of knowledge transfers and trainings related to the operations and maintenance of the public cloud platform
  • Coordinating the incident handling of Squads 
  • Measuring the efficiency of incident handling, performance of squads / individuals, tracking efficiency
  • Preparation, coordination and evaluation of DR tests, fire drills 
  • Coordinating the testing and introduction of operation tools
  • Knowledge/Experience with Cloud operation
  • Active English knowledge, good communication skills 
  • Project management experience 
  • Experience in optimizing operational processes
  • Team-management experience
  • Structured and reliable task execution 
  • Analytic way of thinking 
  • Proactive problem solving ability 
  • Ability to handle high workload
  • Ability to withstand stress



  • At least 1 year of Operation Manager experience
  • At least 1 year of Service Delivery Manager experience
  • ITIL Foundation certificate, and/or equivalent work experience
  • German language knowledge


IT / Informatika
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