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Operations Manager (Debrecen) 
IT Services Hungary Kft.
Hozzáadva: 2018.01.25.
Hirdetés azonosító: 1084860
  • Coordinates the technical implementation of client contracts with service lines and production units – aiming at a performance that will meet and possibly even exceed the expectations of the given (external or internal) client while staying within budget.
  • Acts as a single point of contact between the Service Delivery Manager (SDM) or (if there is no SDM) the Clients and the given service delivery unit (HSDU).
  • The direct professional leadership of this role is performed by the Global Operations Manager (T-Systems Limited, UK) and the direct people management is done in Hungary (ITSH Ltd.)
  • As a member of ITSH organization, the OPM is expected to build up synergies from which both the global account and the local ITSH operations can benefit, therefore the OPM is expected to meet the requirements of both TSI and ITSH organizations.
  • Point of contact and lead customer engagement for operational performance presentations with the regional SDM
  • Customer Relationship Management at Executive level both at Customer and T-Systems side working in a demanding highly customer focused environment
  • Provide support on the development of new business opportunities across the BP Account
  • Provide technical support to SDM, Service Chain OPM
  • Responsible for Global Network services on the account
  • Basic level of scientific/specialized knowledge (high level education with no or little experience, or a lot of experience + professional courses)
  • Knowledge of the practical application of specialized (generally non-theoretical) methods, techniques and processes is required
  • Knowledge may be acquired through part professional qualification or by 'on the job' experience, 2-5 years
  • Task group oriented (organization of own work, awareness of related activities, supervision of workgroups: set, schedule, monitor and review work of others)
  • General networking overview
  • Solid CCNA or CCNP equivalent knowledge
  • Good troubleshooting skills (able to work with and track multiple workstreams)
  • Basic Linux knowledge
  • Basic Database handling knowledge
  • ITIL V3 Foundation
  • Six Sigma yellow belt
  • Advanced MS Excel, Power Point, Word
  • Excellent communication skills are required for this role; both verbally and in writing, and you must be able to present technical information clearly
  • You should be able to work across various cultures and have experience of working in a matrix organisation
  • You should like work in a team but also be able to be autonomous
  • Willingness to travel
  • Fluent English knowledge
  • Willingness to provide an on-call service as part of a wider Team Rota in the delivery and support of working in a true global environment

Application - IT Services Career Site

IT / Informatika
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