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Operational Resource Manager 
IT Services Hungary Kft.
Hozzáadva: 2018.02.18.
Hirdetés azonosító: 934185

Information and Communication Technology (ICT) connects people and markets worldwide! Deutsche Telekom is one of the leading international companies in ICT. With round about 235.000 employees in 50 countries, we provide innovative solutions to our clients.

T-Systems is one of the three successful brands of Deutsche Telekom. We serve large customers and multinational companies through our global infrastructure of data centers and networks. With the help of innovative technology we develop integrated solutions for connected life and work.

Let us together shape the world of tomorrow!

  • Rollout of resource and capacity management for PoP MY

  • It ensures the local alignment of HR and FiCo plannings in terms of people and finance.

  • It implements global structures locally (e.g. freelancer reporting).

  • Supporting in ad-hoc requests for resource & capacity data.

  • It acts as single point of contact to the global delivery organization,

operational Resource Manager for PoP MY

  • Responsible for definition, alignment and implementation of efficiency and utilisation KPIs and corresponding reporting

  • Representing the PoP interests in global resource & capacity management projects and contributes to the development of needed concepts and structures (e.g. build up demand & supply management).

  • Managing demands to the Delivery Hiring Board, feeds back information and solves related conflicts.

  • It drives the conceptualization and implementation, as well as maintenance of the local sourcing process in alignment to global standards.

  • It enhances the valuable implementation of global resource & capacity management tools (e.g. SIOUX, MilesPlus) and the respective processes and workflows.

Delivering the needed input to central reporting and information databases (e.g. Global Delivery Hub sourcing map, freelancer reporting, efficiency and utilisation reporting, # of resources, capacities

  • Ideally a graduate in Business or Computing Science

  • Experience at a management level

  • Experience at project management

  • Experience of working in a large IT organization

  • Experienced IT knowledge across various disciplines

  • Experience of managing larger projects

  • Experience of working within the ITIL framework

  • Experience of working in different roles and technology functions

  • Experience of working within the ITIL framework

  • Computing Skills (MS Office)

  • Project management (Definition, Planning, Steering, Monitoring...)

  • Developing and interpretation of business cases

  • Legal /compliance understanding

  • Excellent communication, interpersonal skills and ability to prevail

  • Ability to work across various cultures and across organizations a

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