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Operation Manager (OPM) (Debrecen) 
IT Services Hungary Kft.
Hozzáadva: 2017.12.18.
Hirdetés azonosító: 825833


  • Lead the Nearshore BP OPM delivery (ITIL) for all   Global Telecommunications & Security Operations Services provided to BP.
  • Senior management point of accountability for the   customer (BP) on the delivery of all Global Telecommunications and Security   Operations Services.
  • Manage the delivery performance of all suppliers   supporting the delivery of Operations Services. This includes T-Systems   TSS/CSS/DSS/Quality Delivery Units, Equipment Vendors, Telecommunications   Carriers and BP Service Delivery Organizations who underpin the Operations.
  • Accountability for the BP Nearshore Centre SLA &   KPI performance for all Operational Services.
  • Accountable for the financial performance (cost base)   of all Teams and Suppliers delivering Operations Services within the BP   Nearshore Centre.
  • Point of contact and lead customer engagement for   operational performance presentations with the regional SDM.
  • Single point of contact for resolving Incident   ownership between BP key stakeholders through the BP Daily Service Reviews   (DSR), Weekly Service Review (WSR), Corrective Action Reviews (CAR) and   MIMR’s.
  • Represent BP Account Operations Teams and approve   Changes at the T-Systems Change Boards and BP Foundation Change Advisory   Board (FCAB) and Emergency Change Advisory Board (ECAB).
  • Own all BP Nearshore Centre Service Recovery and   Service Improvement initiatives.
  • Support the SDM, Operations and Project Teams when   required, in order to support cross-region and/or global services provided to   BP.
  • Participate in the 24*7 Resolution-Manager Service as   part of the wider Operations Team MoD Rota.
  • Provide support on the development of new business   opportunities across the BP Account.
  • Accountable for leading BP Nearshore Centre: Health   & Safety (HSSE), Access Management and Information Security compliance.
  • Significant experience and in-depth understanding of   TSS/CSS/DSS/Quality Services: Telecommunications Networks, Firewall Services   and Cloud Infrastructure.






  • People Management skills: The ability to manage   internal/external suppliers, direct and matrix teams of Operations Managers,   Technical Design Authority (TDA), Project Managers and Field Engineers.
  • Flexibility: Ability to work to tight timescales,   managing task allocation and prioritization for a very demanding customer.
  • Experience of Performance Management, Reporting and   Service Improvement Programmes using best practice.
  • Customer facing experience working in a demanding   highly customer focused environment.
  • Advanced presentation skills with the ability to   negotiate and present to senior management up to Regional Director/VP level.
  • General financial understanding with the ability to   manage the cost base of an Operations Delivery Organisation including a wide   Partner Eco-System.
  • Experience of the Oil & Gas Industry
  • Excellent knowledge of English.



  • Knowledge of   Unix/Linux
  • Knowledge of CSS
  • Javascript and/or   jQuery knowledge
  • Writing and   executing unit tests
  • Usage of automated   testing tools
  • Intermediate level   of German language


Our offer

  • Young and dynamic   team
  • Continuous   training and development opportunities in IT and foreign languages
  •   Ergonomic, modern work environment


How to apply

Please   upload your detailed professional CV (Hungarian/English/German) for the   appropriate position on our homepage:


Link megjelenítése


Search by   code: 80258


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