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Multilingual Customer Service Team Leader 
Grafton Recruitment Kft

Frissítve : 2016.03.03.
Jelentkezési határidő: 2016.03.10.
Hirdetés azonosító: 1001029
Multilingual Customer Service Team Leader


Our client provides a wide range of activities within the field of IT: infrastructure services, strategy & consultancy, implementation. They combine best practice processes with proven technologies. Their partner portfolio is expanding, they are presented worldwide with 31 service desks supporting 27 languages. They established a new Service Centre in Budapest lately where they are looking for motivated, career-focused, dynamic professionals with Shared Service background in the Multilingual Customer Service Team Leader position operating in the field if IT.

Do you love motivating people? Do you speak fluent English and on another European Language? Are you looking to join a forward thinking business? Would you pride yourself on your customer service skills? If your answers are yes, and currently you are in a leader position, do not hesitate, and apply for the role NOW:

- Lead, coach and motivate a middle-sized customer service team (10-20 team members)
- Handle complex enquiries & complaints
- Monitor and communicate performance statistics to pro-actively drive and achieve targets
- Help to recruit, train and appraise new team members
- Authorize refunds or other compensation to customers
- Liaise with other departments to ensure smooth operational running
- Manage projects (eg. complaint resolution processes etc.)

- 2-3 years experience in the field of customer service/IT Helpdesk
- At least 1-2 years experience as a team leader
- Excellent command of English and on another European language (Italian/French/German is a huge advantage)
- Ability to work in a demanding working environment

The ideal candidate:
- Has proven leadership skills
- Is proactive, self-motivator and innovative
- Is able to work in a demanding working environment
- Has strong problem-solving and analysis skills
- Gained experience with ERP business systems (SAP is a huge plus)


All your efforts will be appreciated, they will grant you
- vivid and friendly working environment, you can work with colleagues from all around the world
- Opportunity to take part in international projects and activities
- Inspirational work environment
- Competitive compensation package
- Internal trainings
- Long term career opportunity
- Modern, health-conscious work environment
- Internal developmental opportunities, career growth

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