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Multi Site Retail Manager - Yorkshire, Rotherham, S60 1

  • A hirdetés 1423 napja lejárt
This is a fantastic opportunity to join the team at Ladbrokes. Your role will be to help manage and sustain the front-line service to customers that will enhance Ladbrokes' position as the country's leading bookmaker. The ideal candidate will have a passion for customer service, sport and a drive to lead teams within a shop. We look for candidates that are fully flexible. This means that the ideal candidate MUST be flexible to work in accordance with Ladbrokes opening times which can range from 8am to 10pm Monday to Saturday and 10am to 10pm Sundays. Working days also include bank holidays

Summary of the Role

As a Marketplace Manager you will be expected to manage a number of shops overseeing all Costs, Revenue Targets, Customer Generation and Compliance relating to your Shop. You will be on hand to lead all new products and promotions, deal with any Customer or Team issues and ensure that the Shop environment is inspiring to both your Customer and your Team.

What will I be doing?

Customer Service

Promote a friendly and efficient approach to Customer Service within the Shop to ensure repeat business
Identify customer profiles and ensure that appropriate products and services are offered to meet customer needs and expectations
Identify disruptions to customer service and implement corrective action
Utilise in-shop displays to generate customer interest
Shop Business Plan

Prepare, implement, monitor and update the shop business plan
Drive Machine Revenues and ensure all team members are able to demonstrate and promote Machine products in shop
Control shop margin by effectively applying Ladbrokes Company policy
Monitor and control costs within the agreed budget
Monitor, anticipate and respond to competitor activity as appropriate. Review the local trading environment and spot opportunities for business development
Monitor and report on the effectiveness of promotional activities and implement modifications as appropriate
Human Resource Management

Prepare and implement staffing schedules
Plan staff activities to achieve objectives within the shop business plan
Identify and address staff development opportunities
Plan and carry out staff training
Adhere to Human Resources Policies and Procedures
What about the benefits package?

One of the most exciting aspects about working for Ladbrokes is our approach to Reward. We have developed a number of award winning programmes that demonstrate our commitment to ensuring we recognise great performance. Every customer-facing role in our shops and every position in our Head Office have the potential to earn a competitive bonus. Plus there are fun and innovative incentive and recognition programmes operated throughout our retail estate.Link megjelenítése" width="0" height="0" />
Helyek Külföld
Kategória Külföldi munka
Aktiválás időpontja 2014.03.22.
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