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www.cvonline.hu

Major Incident Manager


  • Randstad Hungary Kft.
  • Szabolcs-Szatmár-Bereg
  • A hirdetés 7 napja lejárt
We are looking for an Incident Manager for one of the world’s leading energy companies with more than a 100,000 employees and contractors located in over 50 countries around the world. Their large, in-house IT organization consists of 6,000 professionals supporting an array of business lines, plants, refineries, manufacturing sites, internal and external business partners.
- Coordinate IT support teams and the business lines
- Ensure appropriate communications are sent to senior management and other stakeholders, advising on incident resolution progress and customer impact
- Recognize incident recurrences, build and leverage knowledge management database
- Owning, executing and optimizing the Major Incident process
- Participate in the full Server Management life cycle by attending change, incident and problem review meetings

Elvárás

- Bachelor’s or Master’s degree from an accredited university in an IT related field
- 5+ years of relevant experience in IT infrastructure and application support
- Strong analytical and problem solving skills
- Fluent in English, both in written and verbal
- Technical expertise in at least one of the following IT service areas: Applications, Server, Storage, Network, Middleware, Mainframe, Cloud solutions
- Familiarity with ITIL framework, especially in the incident / change / problem management areas

Amit nyújtunk

- Training and development opportunities in a global organization
- Be part of an international team
- Possibility to work with new technologies
- Flexible working conditions, have Working From Home opportunities and support a healthy work-life balance
- Competitive compensation and benefit packages
- Floating holidays, life and private health insurance and many more

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