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Mainframe Operations Manager (Budapest) 
IT Services Hungary Kft.
Hozzáadva: 2017.12.18.
Hirdetés azonosító: 992357
The Team Production Planning is responsible for the complete Operations Management for Services in terms of planning, coordinating and steering the service provision of the delivery unit. In this function you are working in a global team and acting as an interface for the Service Lines/Customer Units. Your tasks in our team: SPOC for all service lines and the service delivery management Operational interface for the Service Delivery Manager (SDeM) or the Service Chain OPM (SC/OPM) for the ordered scope of provided services Regular communication with the SDeM concerning service provision, quality and costs Provisioning of agreed data/reports about service levels , assets and costs Generation, customization and maintenance of delivery reports (eg. showing agreed service KPIs) Steering and supervision of delivery units involved in the provisioning of the ordered mainframe services Supporting SDeM during creation of reasonable mainframe deployment orders Planning and steering the charging of delivered services (preparing, acting, checking, revising) Commercial support of SDeM concerning deployment orders and cost optimization
Knowledge in the area of project management MS Office (EXCEL, WORD, Outlook) and SAP(accounting) skills Familiar with a tool based working environment (e.g. SOM@SAP, Asset Manager, Service manager) Knowledge of TS deployment Process and TS delivery catalog General knowledge in business administration Business knowledge in accounting and internal cost allocation High flexibility Structured course of action Good understanding of complex issues Analytical, target-, quality- and result-oriented approach Management abilities would be an advantage as well as the readiness to take over responsibility also for difficult topics with a full engagement Language knowledge required: German and English language knowledge: fluently

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