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Logistics Team Leader – Spanish speaking

  • A hirdetés 677 napja lejárt


  • Manage a team of 8-10 agents, act as a first point of contact for stakeholders
  • Coordinate the team work, take responsibility for ownership of issues and proper follow up of resolution
  • Work together with other departments in the company (e.g. Logistics, Finance, Sales, Planning, etc.)
  • Measure team performance with appropriate metrics
  • Continuously improve processes, share best practices between other teams
  • Motivate and develop the team to achieve targets
  • Maintain customer, process documentation
  • Act as escalation point for major issues, establish and monitor escalation procedures
  • Effectively prioritises customer issues and builds on customer knowledge when making decisions
  • Good knowledge of internal and external business partners
  • Takes ownership for delivering on promises, speaks up when operational standards are slipping
  • Fluency in English and Spanish
  • University or college degree (preferably in finance, commerce or logistics)
  • 1-2 years of people management experience would be an advantage, but mentoring experience is also welcome
  • Few years background in customer service or supply chain (preferably in an SSC)
  • Excellent communication skills and influencing skills
  • Drive to solve problems
  • Solid PC literacy, strong Excel skills required, SAP knowledge is an advantage
Helyek Budapest
Kategória Beszerzés / Logisztika / Szállítás
Minimális tapasztalat 3 és 5 év között
Munkaidő tipusa Teljes munkaidő
Aktiválás időpontja 2016.05.05.
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