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Livelink OPM 
IT Services Hungary Kft.
Hozzáadva: 2017.12.20.
Hirdetés azonosító: 934166

Information and Communication Technology (ICT) connects people and markets worldwide! Deutsche Telekom is one of the leading international companies in ICT. With round about 235.000 employees in 50 countries, we provide innovative solutions to our clients.

T-Systems is one of the three successful brands of Deutsche Telekom. We serve large customers and multinational companies through our global infrastructure of data centers and networks. With the help of innovative technology we develop integrated solutions for connected life and work.

Let us together shape the world of tomorrow!

The key accountabilities and responsibilities of the OPM include the following:-

Operation Responsibilities

  1. Take responsibility for incident and problem management, change management, asset and configuration management within the ordered specification.
  2. Plan, implement and manage the delivery of the ordered specification.
  3. Coordinate various departments and service lines to ensure smooth service delivery.
  4. Provide regular reports to SDM. These include the operation performance / KPI reports, commercial billing reports and other ad hoc reports required by the SDM.
  5. Plan, review and manage ordered capacity and demand forecast with SDM.
  6. Initiate service development projects to introduce new service components.
  7. Function as the first point of management escalation for operation issues.
  8. Develop and drive cost optimization initiatives to achieve target cost level.
  9. Develop and implement efficiency improvement measures.


Commercial & Sales Responsibilities

  1. Provide assistance to SDM in the sales process.
  2. Provide consultation to SDM for service portfolio, conceptual technical and operation models, including cost calculation.
  3. Develop and drive cost optimization initiatives to achieve target cost level.
  4. Advice SDM on portfolio consolidation and standardisation, defining the KPIs for the ordered specifications.

The candidate should have at least 5 years of experience in operation support roles, and at least 1 year in leadership role. The detail qualifications are:-


A. Technical / Soft Skills and Experience

  • Proficient in English language.
  • Proven track record of handling customers at various levels, including senior management.
  • Excellent knowledge of Microsoft based service portfolios, especially on collaboration technologies such as SharePoint.
  • Excellent communication skills; able to articulate complex issues in simple and easy to understand manner.
  • Sound knowledge and experience in ITIL process framework such as Incident and Problem Management, Change and Release Management, as well as Asset and Configuration Management.
  • Excellent conflict management and influencing skills; able to demonstrate good le

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