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www.cvonline.hu
Lead Incident Manager - German and English Speaking 
IT Services Hungary Kft.
Hozzáadva: 2019.12.08.
Hirdetés azonosító: 2330585

FELADAT

• Carry out Lead Incident Manager duties
• Coordinate the solution of Incidents within the agreed KPI’s and SLAs (qualify, validate, lead and escalate / deescalate major [CBI - High / Critical] incidents]
• Coordinates professional teams in order to solve issues efficiently (open and lead technical conference calls)
• Focal point of the customer regarding all Incident Management topics and issues. (Managing communication to Customer / Operational Integrators) [CBI - High / Critical] incidents]
• Representation in the regular status meetings (occasional reporting to higher management and customer regarding critical topics)
• Ensure all allocated actions/responsibilities are clearly defined and documented including updates in Service Center

PROFIL

• Fluent German and strong English is essential
• University/college degree in IT or relevant experience
• Willingness to carry out on-call duties
• Team spirit but able to work individually as well
• Comprehensive IT knowledge
• Knowledge of ITIL, practical experience
• Self-confidence, excellent communication skills
• Excellent problem solving skill
• Proactivity
• Knowledge of Office tools especially Microsoft Excel.
 


 

Kategória
IT / Informatika
Régió
Budapest
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