Az álláshirdetés lejárt.
Aktuális állást talál az aktív állásajánlatok között: új keresés indítása itt
www.cvonline.hu

Italian Speaking 2nd level Service Desk Agent


  • A hirdetés 481 napja lejárt
Location:

Budapest

Responsibilities:
  • Be responsible for second level/advanced technical support for telephone agents
  • Review support documentation and recommend changes and additional information
  • In case of a technical escalation provide support to agents and superior collegues
  • Handle calls and assume call responsibility when required
  • Perform required troubleshooting and direct escalation on calls which are outside the 1st level support boundaries
  • Provide technical trainings to the agents
  • Active participation in ongoing quality initiatives at the desired level
  • Take part in building knowledge base articles based on in-scope support requirements
Requirements:
  • Experience in Windows XP/7, Microsoft Active Directory and TCP/IP configuration and administration
  • Minimum 1-2 years working in an IT support environment
  • Advanced level in Italian and in English
  • Strong customer and team-oriented focus
  • Aptitude for quick learning of technical and procedural topics
  • Excellent communication, coaching and teaching skills
  • Self-starter and pro-active approach to work
We offer:
  • Attractive compensation package
  • The opportunity to be a member of a young and lively team
  • Stable multinational background and growing organization
  • Trainings and development opportunities
Helyek Budapest
Kategória IT / Informatika
Minimális tapasztalat 1 év
Munkaidő tipusa Teljes munkaidő
Aktiválás időpontja 2016.10.17.
Egyéb hasonló állások Önnek
Service Desk Intern

NI Hungary Kft.

Téged keresünk, a szívesen kezdenél el gyakorno...
Debrecen, Hajdú-Bihar


Éjszakai Front Desk Agent

Buddha-Bar Hotel Budapest

Álláslehetőség az 5 csillagos Buddha-Bar Hotel ...
Budapest, Pest


Service Desk munkatárs (B75SDM)

RecruIT Kft.

Service Desk munkatárs Partnercégünk egy több m...
VII. kerület, Budapest, Pest