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IT Support Quality Assurance Leader [ST-DITSQAL]

Régió: Budapest

Focus Consulting Kft.
Hozzáadva: 2017.12.24.
Jelentkezési határidő: 2016.03.02.
Hirdetés azonosító: 987364
Focus consulting


Our client

On behalf of one of the leading audit and financial services company we are looking for new colleagues into the position of IT Project Manager.


- Ensure all support items across all of the IT organization are handled effectively and efficiently and that all users have a highly positive experience of IT support
- Create a systematic approach for support quality assurance to ensure quality control across 18 countries. Create automated methods of monitoring quality and issue and follow up on questionnaires to Partners and firm people
- Ensure that support goes beyond a minimum requirement and underlying issues are fixed and the user issue is fully understood and resolved. Ensure users are delighted by IT responses
- Ensure that the support organization structure is organized using existing and emerging technologies and sharing workload across countries is utilized. Optimize cost efficiency of support structure whilst maintaining quality
- Innovate and develop support process techniques and management
- Work closely with Communications & Policies lead to ensure all employees and Partners understand regular and innovative IT possibilities


- Proven experience in providing high quality customer service in the Information Technology arena
- Excellent English knowledge both verbal and written
- Proven leadership experience with an ability to inspire and develop all people in the support organisation
- Flexible and straight forward communication abilities; comfortable working in matrix organisation with support team members reporting to different country leaders
- Innovative with positive outlook and a


Munkavégzés helye
IT / Informatika


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