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IT Service Desk Agent

IT Service Desk Agent

Régió: Budapest

Randstad Hungary Kft.

Hozzáadva: 2018.07.20.
Jelentkezési határidő: 2018.03.06.
IT Service Desk Agent

We are looking for IT Service Desk Agents for our international client which has just started establishing its technological center in Budapest.

Pozíció leírása / Job description

We are looking for IT Service Desk Agents for our international client which has just started establishing its technological center in Budapest.
- Provides primarily Level 1 desktop support to clients via telephone, e-mail, and skype
- Resolving incidents, creating, updating, and maintaining the Remedy/SmartIT Knowledgebase
- Executing Launch/ERM requests, updating Remedy/SmartIT tickets, prioritizing workload to meet departmental KPI’s and organizational SLA’s
- Tutoring clients and teammates on standard PC applications, and escalated mobile device support

Elvárások / Requirements

- Fluent spoken and written English
- min. 6 months of experience with the Microsoft Office suite and electronic mail systems, particularly MS Exchange
- Experience in customer support with emphasis on Windows 7/10 is required
- Some knowledge of LAN/WAN connectivity, Remedy/SmartIT, Mainframe Operations, Telecommunications
- Professional communication skills, customer orientation
- Problem-solving skills, ability to troubleshoot technical issues
- Proactive and dynamic personality

Amit kínálunk / Offer

- Opportunity for participating in the building up of a technology center from the beginning
- Competitive compensation package
- Brand new working environment

 
Randstad Hungária Kft. logó
Helyek Budapest
Kategória IT / Informatika
Aktiválás időpontja 2018.02.28.
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