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www.cvonline.hu

IT Infrastructure and Operations Manager


  • Az álláshirdetés 4 napja lett frissítve

Provide daily leadership and oversight for members of a growing and fast-paced globally distributed IT Infrastructure Operations Center Team.  The team is responsible for successful operation of servers, storage, data centers, virtualization, cloud, IT security, database, endpoint management, and systems management functions. Services provided enhance NI Core Strategic Vision by supporting world class IT infrastructure.  Ensure all team members live the NI values and culture while managing performance to achieve a range of operational business goals and ensure a great customer experience.

This position requires significant interaction and collaboration with various functional technical teams. Strengths in technology, communication, team leadership, coaching, and mentoring alongside acute infrastructure acumen and the ability to handle the nuances involved with an international landscape are key to your success in this role. You must have strong technical, global communication, and project management experience, and also have the drive and enthusiasm that makes people want to work with and alongside you to make things happen. You will be responsible for managing and communicating expectations regarding scope, schedule and budget to Senior Management and be a partner advocate within National Instruments to ensure that your business users have the technical resources and management support they need.

Core Accountabilities

People:

  • Drive team results and facilitate people management and development
  • Promote NI values and culture
  • Establish career and personal development goals with employees to enhance skillsets and knowledge of the industry, products, and quality customer service
  • Help create, maintain, and enhance a growth culture by promoting accountability, trust and challenging opportunities for team members
  • Facilitate a great place to work by fostering an environment of open communication, approachability, and respect among all team members
  • Develop performance plans and provide ongoing performance feedback and performance reviews
  • Conduct team meetings to deliver key communications and build team spirit and provide employee recognition

Process: 

  • Pro-actively seek out ways to continuously improve process and procedures
  • Help document and streamline repeatable processes
  • Reduce "tribal knowledge" by building a culture of mature documentation and knowledge management practices

Technology:

  • Define and execute operational roadmaps for Server, Storage, Data Center, Cloud, IT Security, Endpoint Management, DBA, and Systems Management functions
  • Seek out opportunities to increase uptime and user experience with our IT systems

Quality:

  • Ensure great quality customer experiences
  • Ensure customer interactions are handled with exemplary customer service
  • Ensure established procedures are followed
  • Ensure everyone is productive and engaged
  • Communicate and manage expectations for quality and accuracy of work, as well as key productivity metrics associated with service level achievements

Position Requirements:

  • Excellent English and communication skills
  • Experience as an individual contributor in a large corporate IT environment is a plus
  • 3 years of experience in an IT leadership role
  • 2 years of experience managing 5+ direct reports
  • Working experience with one or more areas of IT Infrastructure (Server, Storage, Data Center, Cloud, IT Security, Endpoint Management, DBA, and Systems Management)
  • Experience in IT Infrastructure project management, problem identification and resolution skills are a plus
  • Experience hiring, developing, training, and retaining staff
  • Ability to handle pressure and manage a team in a fast-paced environment
  • Ability to build and maintain productive relationships with Global IT leaders, IT employees, and business counterparts
  • Advanced MS Office Applications knowledge including Excel and PowerPoint
  • Given the nature of this role, some schedule flexibility is required.   This could include some evenings, early mornings and will rarely include weekends
  • Some travel to other global NI offices could be needed – anywhere from 1 week per year to 1 week per quarter.
  • University bachelor’s degree in Computer Science, Engineering or relevant field or equivalent job experience
Helyek Debrecen
Hajdú-Bihar
Kategória IT / Informatika > It szakértő, It-vezeto
Szervezés / Menedzsment / Cégvezetés > Fejlesztési menedzser, Fejlesztési szakember
Minimális tapasztalat 3 és 5 év között
Szükséges iskolai végzettség Főiskolai végzettség
Munkaidő tipusa Teljes munkaidő, Határozatlan idejű
Elvárt nyelvtudás Angol
Aktiválás időpontja 2019.06.11.
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