IT Helpdesk Analyst (German & English)
Frissítve : 2018.09.12.
Jelentkezési határidő: 2018.09.27.
Hirdetés azonosító: 1805016
We are looking for Helpdesk Analysts for our international partner company
The new colleague
Answers calls within stated time guidelines.
Analyses and interprets client inquiries to ascertain and solve issue.
Provides accurate and creative solutions to client problems meeting all pre-defined quality measurements.
Escalates calls within stated guidelines.
Provides information, advice or instruction in response to client inquiries.
Provides a high degree of client satisfaction in all work undertaken.
Receives and records client inquiries and processes paperwork/systems relevant to client queries.
The ideal candidate has the following skills
High level foreign language knowledge (at least upper intermediate English language + German language knowledge)
Good team player
Good communication skills
Our Client offers
Several training sessions to learn IT skills needed to solve problems
Working in an international, multicultural, friendly environment
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