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www.cvonline.hu

IT Commercial Analyst


  • Instalent
  • Budapest, Pest
  • A hirdetés 2 napja lejárt

IT Commercial Analyst

About the IT Commercial Analyst position:

We are looking for a new team member with SQL experience, troubleshooting knowledge and general IT background. As an integral member of the IT Commercial Applications team under the Global Applications Services Organization the future colleague will provide level 2 and 3 Commercial support to the users around the globe, by enabling users satisfaction with swift solutions to the application issues and by maintaining high availability of applications.

IT Commercial Analyst responsibilities are:

  • Encompass "pre-sales" applications and bring a functional and technical support with minor coding
  • Resolve commercial application incidents and fulfill Service Requests raised by users globally
  • Lead corrective change implementation including design, build, deployment, testing, training and user acceptance globally
  • Ensure the global ticketing tool is promptly and correctly updated with activities, resolution and user feedback for effective and efficient tracking
  • Escalate any issues or conflicts to Applications Services Manager and Commercial Support team
  • Work closely with other IT teams to help business owners and global users realize full potential of the Commercial applications

IT Commercial Analyst requirements are:

  • Market experience in Applications Support in an international environment
  • Excellent and fluent English skills
  • Ability to diagnose system issues based on available system documentation such as Use Cases
  • Ability to provide technical specifications to the development team and able to fulfil unit test (regression test as required) on the delivered code for quality
  • Ability to work creatively and analytically in a problem-solving environment
  • ITIL certification will be an added advantage
  • Hands on Oracle, SQL programming and troubleshooting expertise
  • J2EE (and Websphere) hands on troubleshooting experience
  • Familiarity with SAP ECC is an added advantage
Helyek Budapest
Pest
Kategória Elektronika / Telekommunikáció > Helpdesk
IT / Informatika
Szervezés / Menedzsment / Cégvezetés > Fejlesztési menedzser, Fejlesztési szakember, Gazdasági elemző
Minimális tapasztalat 1 év
Szükséges iskolai végzettség Főiskolai végzettség
Munkaidő tipusa Teljes munkaidő, Határozatlan idejű
Elvárt nyelvtudás Angol
Aktiválás időpontja 2019.06.18.
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